Senior Data Scientist II

Summary

Join Smartsheet as a Senior Data Scientist and drive growth and customer retention using Applied AI and advanced analytics. You will partner with Sales and Customer Success teams, develop machine learning models, build predictive models, and present data-driven insights. This full-time position reports to the Sr. Director of Data Science & BI and offers remote work options within the US. Leverage your expertise in machine learning, statistics, and data visualization to impact Smartsheet's growth strategies. You will collaborate with cross-functional teams and mentor junior team members. Smartsheet offers a competitive salary and a comprehensive benefits package.

Requirements

• Bachelor's degree and 8+ years of experience (or 10+ years of experience)
• Extensive knowledge and practical experience in several of the following areas: Applied AI, machine learning, statistics, propensity modeling, churn prediction and recommender systems
• Proficient analytical skills for problem solving; can perform descriptive analysis, diagnostic analysis, predictive analysis and prescriptive analysis
• Strong programming skills in Python or R
• Proficient in SQL and skilled in visualization tools (ex. Tableau)
• Strong track record of forming effective cross-functional partnerships
• Experience using data to meaningfully impact Sales & Customer Success strategy execution
• Experience communicating analysis clearly to others
• Ability to research and learn new technologies, tools, and methodologies
• Ability to thrive in a dynamic environment, find opportunities and execute in both independent and collaborative environments

Responsibilities

• Partner with Sales and Customer Success teams, understand their goals, and execute on opportunities to draw relevant insights and drive tangible impact
• Develop and implement machine learning based Cross-sell/Upsell models and Product Recommender models to drive Sales & Monetization
• Build and deploy predictive models for Customer Churn and identify proactive churn risk prediction signals to drive retention
• Drive the full analytics lifecycle from understanding the business objective, analyzing the data to developing automated reporting and visualizations
• Collaborate with cross-functional teams to integrate data science solutions into business processes
• Effectively present analysis to both technical and non-technical audiences and give data-based recommendations to encourage data-driven decisions
• Drive a data culture within the Go To Market teams
• As a senior member of the data science team help mentor and help grow members of the team

Benefits

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Sick Time Off
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)