Senior Deal Desk Strategist

Summary

Join Contentsquare's Revenue Operations Department as a Senior Deal Desk Strategist. You will collaborate with various teams to ensure smooth execution of complex deals, balancing profitability and customer satisfaction. This role involves managing deal structuring, pricing strategies, and contract negotiations across the Americas. You will partner with sales to scale the deal desk function, optimize CPQ tools, and drive sales process efficiency. Strategic thinking, operational expertise, and CPQ system experience are crucial. You will serve as a trusted advisor to sales leadership, influencing key decisions to drive revenue growth while maintaining profitability.

Requirements

• 6+ years in Enterprise deal desk, sales operations, or revenue operations roles
• Proven experience with CPQ implementation, configuration, and optimization (preferably DealHub CPQ)
• Bachelor's degree in Business, Finance, or a related field
• Strong understanding of SaaS business models, including subscription-based pricing, renewals, upsells, and cross-sells
• Proficiency with Salesforce, CPQ systems, and contract management software
• Advanced Excel and data analysis skills
• Exceptional verbal and written communication skills with the ability to present complex information to C-level executives
• Data-driven decision maker with strong problem-solving skills and the ability to translate insights into actionable strategies

Responsibilities

• Lead Deal Structuring: Oversee and manage the entire deal structuring and pricing process for high-value and complex SaaS contracts in partnership with sales, ensuring alignment with company goals and customer needs
• Pricing and Discount Management: Develop and refine pricing strategies, approval workflows, and discount frameworks to ensure deals meet financial and operational targets
• Cross-Functional Collaboration: Partner closely with Sales, Legal, Finance, Product, and Customer Success teams to ensure deal terms are consistent with corporate policies, legal requirements, and customer satisfaction goals
• Sales Enablement: Act as a trusted advisor to the sales team, providing guidance on deal strategies, pricing options, and non-standard contract terms to optimize win rates and margin preservation
• Process Optimization: Identify and implement process improvements to streamline deal approval workflows, reduce cycle times, and enhance the efficiency of the Deal Desk function
• Risk Management: Assess and mitigate risks associated with deal terms, including financial, legal, and operational risks, ensuring compliance with internal controls and external regulations
• Reporting and Analytics: Track and analyze deal performance metrics, providing actionable insights and recommendations to sales leadership and executive teams to drive continuous improvement
• Team Leadership: Mentor and help develop a high-performing Deal Desk team, fostering a culture of excellence, accountability, and collaboration
• CPQ System Management: Partner in overseeing the configuration and optimization of the CPQ system to ensure it aligns with business requirements. Collaborate with IT and business stakeholders to drive system enhancements and resolve issues

Preferred Qualifications

• Prior experience managing a global team
• B2B SaaS Experience and or Enterprise sales
• MBA or equivalent
• Strong understanding of CPQ architecture and ability to customize and improve the system

Benefits

• Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
• Work flexibility: hybrid and remote work policies
• Generous paid time-off policy (every location is different)
• Immediate eligibility for birthing and non-birthing parental leave
• Wellbeing and Home Office allowances
• A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
• Every full-time employee receives stock options, allowing them to share in the company’s success
• We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
• And more benefits tailored to each country