Senior Dealer Onboarding Specialist

Summary

Join AutoFi as a Sr. Dealer Onboarding Specialist and play an integral role in ensuring our Dealer Partners' success. Reporting to the Head of Dealer Implementations, you will work directly with dealerships, guiding them through the implementation of AutoFi's products and services. This involves managing expectations, tracking progress, and ensuring effective communication across teams. You will leverage your strong communication and organizational skills to navigate both technical and non-technical aspects of the implementation process. The ideal candidate possesses experience in account support or project coordination, along with familiarity with SaaS solutions and the automotive industry. AutoFi offers a competitive compensation package, including comprehensive benefits and professional development opportunities.

Requirements

• 3-5 years experience working in Account/Client Support or Implementations/Project Coordinator roles
• Ability to work well with technical and non-technical team members at various levels, ranging from support to development
• Excellent written/verbal communication skills, and ability to navigate challenging internal/external situations
• Detail oriented, with excellent organization, time management and problem solving skills
• Self-starter who takes initiative and works well both independently and as part of a team

Responsibilities

• Participate in building a transparent, cohesive and collaborative team environment with a culture of open communication, sharing and feedback
• Own and monitor a portfolio of Dealer Implementations from Kick Off to Launch, working with internal and external personnel to understand requirements, set clear cross-functional expectations, and ensuring that the appropriate resources are communicating effectively to drive successful Dealer Implementations outcomes
• Guide Dealer Partners through the Implementation cycle, inclusive of understanding dependencies, managing expectations and ensuring the necessary level of information to drive configurations, integrations and quality testing is in place
• Thoroughly track all assigned Dealer Implementations, reporting on overall status, progression against milestone target dates, risk factors, mitigation opportunities and owners, preserving decisions and their rationale as needed
• Provide Dealers with insight related to the effective use of AutoFi’s Products and specific features, making recommendations and suggestions to enhance and optimize their Programs
• Maintain clear lines of communication with Dealerships, their associates and vendor partners to ensure adherence to protocols, KPIs/SLAs and a satisfactory implementation experience
• Respond promptly and professionally to internal and external inquiries related to Implementation activities both verbally and in writing, following up as needed towards a satisfactory outcome
• Build and expand knowledge related to AutoFi’s suite of products and their use cases, operating as a SME for the configuration and integration of these products into the Dealership ecosystem, while building proficiency around Vendor integrations and programming requirements that impact AutoFi Program effectiveness
• Identify common needs and challenges, and work with the team to establish repeatable best practices for handling, mitigating or transitioning these items as appropriate
• Identify and escalate issues affecting the successful onboarding and configuration of Dealer Partner Programs to the appropriate Stakeholders for resolution, monitoring and communicating completion timeframes as necessary
• Recommend new or revised procedures for increasing the efficiency and effectiveness of day to day Onboarding and Implementation procedures
• Participate in the development and maintenance of reference and process documentation in relation to how to successfully engage in Dealer Implementation activities, inclusive of communication practices, configuration and integration requirements
• Work cross-departmentally to assist in the development and enhancement of best practices and processes towards effectively supporting our Dealer Partners in a consistent, efficient fashion throughout their lifecycle

Preferred Qualifications

• 2-3 years experience working with SaaS solutions and integrations
• Familiarity with car dealership business models and related roles/responsibilities
• Familiarity with Jira, Salesforce, and Postman
• Automotive industry experience

Benefits

• Full training and a competitive total rewards package along with great benefits
• Medical, Dental & Vision coverage - 100% premium coverage for employee / 50+% for dependents
• Flexible work hours
• Remote environment
• Competitive pay
• Visionary leadership team
• Growth opportunities within a dynamic culture
• Wellness & cultural initiatives (fitness challenges, wellness webinars, virtual games, regional activities, etc.)
• Up to $1K per year for employee professional development
• Stock options - we are all owners!