Senior Design Researcher

Summary

Join Thoughtworks, a pioneer in integrating experience design with agile software delivery, and become a key player in multi-disciplinary teams solving complex problems for our clients. You will apply various qualitative and quantitative methods to investigate customer needs, working across the product lifecycle from discovery to delivery. Collaborate with cross-functional teams to create experience design deliverables, facilitate workshops, and develop unique design strategies. You will also play a role in strategic decision-making and communicate project updates effectively. Extend your expertise by mentoring less-experienced designers and advocating for experience design within the broader community. Thoughtworks offers a supportive and dynamic work environment with opportunities for continuous learning and development.

Requirements

• Be well versed in all things experience design with specialities in at least three additional areas such as user research, service design, digital product design, interface design, visual design or other design-related disciplines
• Be comfortable leading and advising research activities on experience design projects, employing different methods such as contextual inquiry, moderated interviews, experiments, user testing, etc
• Be an experienced storyteller able to clearly present your research methods and it's findings to your stakeholders
• Share a portfolio link that showcases your expertise in Digital products - Web and Mobile. Enterprise / SaaS Experience in your field is essential

Responsibilities

• Apply a variety of qualitative and quantitative methods to investigate customer and user needs, building a solid foundation to identify problems and opportunities
• Work with research approaches suited to different phases of the product lifecycle—from discovery through delivery—including hypothesis testing, prototype testing, and validations with live products
• Play an active role in the delivery and design of technology projects that transform how our clients work while developing new digital products and services
• Collaborate with small, cross-functional teams to create a wide range of experience design deliverables including journey maps, service blueprints, roadmaps, prototypes and design systems
• Facilitate workshops, develop unique design strategies for products and take part in making strategic decisions at the portfolio level
• Set up inspiring design hypotheses for delivery teams that consist of both Thoughtworkers and our customers
• Ensure that project scope, risks and updates are regularly assessed and communicated
• Balance client and Thoughtworker expectations by clearly communicating experience design deliverables
• Extend your expertise to teammates by supporting less-experienced designers when possible
• Advocate experience design expertise to the broader community outside of Thoughtworks, speaking at conferences, webinars, meetups and more

Preferred Qualifications

• Have experience in the banking or financial sectors
• Bring an inspiring, unique approach to product design and love facilitating client brainstorms and internal sessions with your team
• Be happy to design solo or collaborate with designers/developers to create a wide range of experience design deliverables
• Understand the importance of stakeholder management and can easily liaise between clients and other key stakeholders throughout projects, ensuring buy-in and gaining trust along the way
• Have a knack for communicating and defining project roles to your design teammates with the ability to build confidence in others
• Have a passion for contributing to the growing experience design community at Thoughtworks through peer reviews, expanding design teams' understanding of group dynamics and ensuring consistency in the quality of design

Benefits

• There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you
• Your career is supported by interactive tools, numerous development programs and teammates who want to help you grow