Senior Design Services Engineer

Summary

Join Granicus' OneMeeting team as a Sr. Design Services Engineer and provide technical services to Customer Support and Implementation Teams. You will develop and maintain front-end applications, create and maintain customer forms and workflows, build reports and scripts, conduct testing, and engage with cross-functional teams. This role requires strong knowledge of HTML5, CSS3, JavaScript, JQuery, SQL, C#, and React. You will also mentor junior engineers and maintain detailed documentation. The position offers opportunities to improve processes and contribute to a remote-first company with a global workforce and inclusive culture. Granicus is committed to providing equal employment opportunities.

Requirements

• Bachelor of Computer Science or relevant field/experience
• Strong knowledge of HTML5, CSS3, JavaScript, JQuery, SQL, C# & React
• Strong understanding of application programming interfaces (API)
• Familiarity with browser testing and debugging
• Capacity to manage priorities and deadlines
• Capacity to work in a rapidly evolving environment
• Strong team player, analytical and dynamic and able to work independently
• Ability to handle multiple tasks and meet deadlines
• Initiative to actively seek opportunities to broaden knowledge and improve skills
• Strong interpersonal skills with the ability to collaborate and work effectively with individuals,strengthening relationships to achieve the best possible solutions
• Ability to understand the client’s needs and apply a creative and logical approach to identify solutions
• Ability to communicate to customers
• Ability to receive and understand directions, ask questions when appropriate, and manage time to work effectively and independently
• Strong communication skills
• Demonstrated track record of on-time task completion
• Service-oriented with quick response time to questions and emails
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies

Responsibilities

• Provide support to client teams in numerous projects as well as existing customers through technical expertise
• Develop, implement, and maintain front end applications with HTML, CSS, JavaScript, JQuery, and SQL while consistently meeting project deadlines
• Create and maintain customer HTML forms, customer workflows, customer displays, manage customer configurations, and maintain word document templates
• Create reports with SQL by utilizing SSRS report builder
• Build scripts using C# for workflows
• Maintain implementation tool using React
• Conduct cross-browser and multi-device testing and performance optimization
• Engage with cross-functional teams with varying levels of seniority and experience to support various programs and client needs and to understand requirements and provide estimates
• Help determine best methods to perform tasks; complete projects and makes recommendations for future process enhancements as it relates to front end development and optimization
• Perform standard reporting for management
• Maintain detailed, organized documentation of client projects using a combination of Confluence, Azure and other tools
• Provide timely, helpful, and thorough responses and resolutions to inquiries and requests
• Assist customers with complex configurations
• Troubleshoot complex forms/workflows/scripts/reports
• Mentor junior engineers
• Provide timely, helpful, and thorough responses and resolutions to inquiries and requests
• Help determine best methods to perform tasks; complete projects and makes recommendations for future process enhancements as it relates to front end development and optimization
• Participate in UAT/beta testing

Preferred Qualifications

Knowledge of Angular is a plus

Benefits

We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand