Senior Desktop Engineer

Summary

Join Clover Health's Business Enablement team as a Senior Desktop Engineer and play a crucial role in managing and maintaining our hardware and software deployments. You will be responsible for ensuring the stability and optimal performance of our IT infrastructure, overseeing the end-user experience, and implementing security protocols. This role requires 3+ years of experience as an IT Engineer and expertise in mobile device management and endpoint security. Success will be measured by your ability to identify and solve issues, take ownership of projects, and define standardized procedures. Clover Health offers a competitive salary, comprehensive benefits, and a remote-first culture.

Requirements

• Have 3+ years of experience as an IT Engineer, IT Desktop Engineer, or in a similar role
• Have 3-5 years of experience with JAMF or Intune, showcasing expertise in mobile device management and endpoint security
• Have 3-5 years experience managing Mac and Windows infrastructure, ensuring smooth operations and optimal performance
• Have an understanding of network infrastructure, including troubleshooting, configuration, and maintenance

Responsibilities

• Be responsible for deploying all laptop, mobile devices, and tablets in use by Clover as well as maintaining inventory of assets
• Be directly responsible for the end user experience of our deployed devices as well as ensuring timely and efficient upgrades, updates, and security fixes
• Oversee the installation, configuration, and maintenance of computer systems, the desktop experience (MacOS and Windows), and software applications. (JAMF, InTune, Zoom, Slack, Google Chrome Enterprise, etc.)
• Assist in planning and executing upgrades, patches, and migrations for operating systems, and applications, ensuring a seamless transition and minimal disruption
• Implement and manage security protocols, firewalls, and access controls to protect the organization's systems and data from unauthorized access or cyber threats as it pertains to the desktop experience
• Monitor system performance and resource utilization, identifying bottlenecks, and optimizing system performance to ensure efficient operations
• Respond to system issues, identifying root causes, and promptly resolving technical problems to minimize downtime and disruptions

Benefits

• Competitive base salary and equity opportunities
• Performance-based bonus program
• 401k matching
• Regular compensation reviews
• Comprehensive medical, dental, and vision coverage
• No-Meeting Fridays
• Monthly company holidays
• Access to mental health resources
• Generous flexible time-off policy
• Remote-first culture
• Learning programs
• Mentorship
• Professional development funding
• Regular performance feedback and reviews
• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Paid parental leave for all new parents