Senior Developer Relations Manager

Summary

Join Unity's Customer Success team as a Senior Partner Relations Manager for Industry! You will be a key promoter of Unity's development solutions, focusing on successful adoption and value realization for enterprise industry customers. Collaborate with support, sales, and product teams to ensure customer success. This role requires strong analytical and technical skills, excellent communication, and experience supporting customers with SaaS products. The ideal candidate will be a relationship builder comfortable working in a fast-paced environment. Relocation support and work visa sponsorship are not available for this position.

Requirements

• Experience working in the Architecture, Manufacturing, Construction, Automotive, Aerospace or Healthcare industries
• Experience supporting customers with SaaS products - you may have held one (or more) of the following titles: Customer Success Manager, - Project Manager, Technical Account Manager, Onboarding Specialist, Program Manager
• Comfortable balancing multiple customers across different verticals and stages of growth and able to adjust as business requirements change
• Strong analytical and technical skills and a data-driven approach to your work
• Excellent English communication skills (written and verbal)

Responsibilities

• Serve as the trusted advisor to enable customers to optimally apply our tools to achieve their business objectives
• Setting up customer calls to assist in driving retention and growth by understanding customers' needs helping them succeed and identifying any potential risks
• Ensure that customers move swiftly and positively through their subscription, promoting feature adoption where appropriate during customer calls or via email outreach
• Using Gainsight and the customer health score to analyze customer behaviour patterns, discovering and acting upon insights that proactively improve retention, prevent failure, and reinforce our customers' success
• Be the voice of our customers, funnelling customer feedback to the appropriate teams via our internal channels to improve the end-to-end customer journey and address product gaps

Preferred Qualifications

• Familiarity with 3D model file formats and software like Revit, Navisworks, Maya, Max, Sketchup, CATIA etc
• An understanding of software and/or product development process (C #, Unity Editor, game development)
• Hands on experience with the Unity Editor