Senior DevOps Engineer

Summary

Join NICE, a global leader in AI, cloud, and digital technologies, as a Senior DevOps Engineer and contribute to the company's mission of delivering exceptional customer experiences, combating financial crime, and ensuring public safety. You will play a pivotal role in managing and enhancing NICE's cloud infrastructure and CI/CD pipelines, directly impacting the performance and reliability of their applications. This role involves collaborating with a global DevOps team, working within a follow-the-sun support model, and implementing innovative solutions to optimize infrastructure and application deployment.

Requirements

• 5+ years of hands-on experience in DevOps or a related field, with a proven track record in managing cloud infrastructure and CI/CD pipelines at scale
• In-depth experience with AWS services and a strong understanding of cloud security, cost management, and best practices
• Strong experience with CloudFormation and Terraform for provisioning and managing infrastructure
• Expertise in containerization technologies such as Docker and orchestration platforms like EKS/ECS
• Advanced hands-on experience with Jenkins, GitHub Actions, with a deep understanding of pipeline design, optimization, and troubleshooting
• Advanced proficiency in scripting languages such as Python, Groovy, Shell, and JavaScript, with a focus on automating infrastructure management and application deployment
• Experience implementing robust monitoring and logging solutions (e.g., Prometheus, Grafana, ELK stack) to ensure real-time visibility into system performance and health
• Strong communication skills with the ability to effectively collaborate with global teams, providing technical insights and clear documentation

Responsibilities

• Lead the design, implementation, and maintenance of scalable, highly available, and cost-efficient cloud infrastructure on AWS
• Champion the use of CloudFormation, Terraform and CDK to provision and manage infrastructure resources in a secure, repeatable, and automated manner
• Oversee the deployment, scaling, and management of containerized applications, ensuring optimal performance and fault tolerance
• Own and continuously enhance the CI/CD pipeline, leveraging tools like Jenkins, GitHub Actions, to automate build, test, and deployment workflows
• Manage source code and collaborate efficiently using Git, ensuring best practices and streamlined workflows across teams
• Develop advanced automation scripts in Python, Groovy, Shell, and JavaScript to improve system efficiency, eliminate manual tasks, and automate complex workflows
• Design and implement robust monitoring, logging, and alerting solutions (e.g., Prometheus, Grafana, ELK) to ensure system health and performance, proactively identifying and resolving issues
• Collaborate with R&D teams (developers, architects, and product managers) to ensure smooth integration and continuous delivery of new features and updates
• Lead the implementation of security best practices, ensuring compliance with internal and external standards, and driving improvements in infrastructure and application security

Preferred Qualifications

AWS CDK experience is a plus

Benefits

• Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
• As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations
• Enjoy NICE-FLEX!
• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week
• Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere