SMB Team is hiring a
Senior Digital Marketing Client Success Specialist

Summary

Join the fastest-growing digital marketing and coaching business for attorneys nationwide as a Senior Client Experience Specialist. Manage VIP accounts, work with clients to make strategy decisions, and identify areas where services are lacking. Work in a fast-paced environment and adapt to frequent changes.

Requirements

• 5-7 years of experience working at a digital marketing agency
• Experience working with Law Firm clients is a must
• A deep understanding of digital marketing services and strategies for the legal industry
• Experience managing multiple clients at once
• Excellent written and verbal communication skills. We don’t expect you to be the next great novelist or public speaker, but we do expect you to be able to effectively communicate information that may not be familiar to our clients
• MUST have strong interpersonal skills. We are looking for individuals who can build great relationships with our clients
• A keen eye for detail that zealously looks for any areas of improvement in your communications, the client’s results, and our processes
• Solid organization skills so that you can effectively manage your daily, weekly, and monthly to-do list
• Proactive and resourceful in all aspects of your role

Responsibilities

• Manage an assigned portfolio of VIP accounts by overseeing the client services to ensure they are performing well, on-time, and implemented to the clients’ needs
• Work with the clients and their staff to make strategy decisions and pivots (this may mean pushing back on the clients’ requests if it won’t actually get them the results they are looking for, we are the experts!)
• Work with our internal services teams to strategize for the clients’ needs
• Identify areas where the clients’ services are lacking and offer proposed solutions to fill those gaps, including upgrading their services to higher tiers
• Coordinate and execute monthly reporting calls with the client
• Over-communicate with clients in an effective and clear manner regarding the work being performed and results achieved

Benefits

• 75% of Medical, Dental, Vision insurance for YOU and YOUR FAMILY
• An opportunity to earn quarterly bonuses based on performance
• UNLIMITED VACATION TIME - We encourage you to take time to recharge so you can be your best here at work
• EDUCATION – Team member education and learning budget on courses, events and books
• FUN – Company activities, outings, and retreats
• INVESTMENTS – Simple IRA WITH a 3% Match
• WFH or come to the office. The choice is yours!