Senior Director, Business Operations-Transformation and AI

Summary

Join Rackspace Technology as a Senior Director, Business Operations - Transformation and AI and lead the transformation of Public Cloud Operations into a consolidated, efficient organization. Implement the AI foundation for a skilled operations team, establishing departmental goals aligned with business unit objectives. Collaborate with business leaders to provide solutions for mission-critical programs, drive resolution of strategic issues, and manage internal/external partnerships. Accountable for core operational processes, including capitalization, workforce planning, reporting, and budget management. This role requires expert-level understanding of Rackspace's strategic partners and competitors, along with AI expertise and operations experience across various disciplines. The position offers a competitive salary and benefits package.

Requirements

• Expert-level understanding of Rackspace’s strategic partners, vision, and roadmap
• Expert-level knowledge of competitors’ offerings, as well as their strengths and weaknesses is essential
• AI expertise along with operations experience across the 5 disciplines of operations (Business, Sales, Partner/Hyperscaler, GTM/Account Management and Delivery)
• Experience operating both hyperscaler/resale operations and services operations
• Experience in large transformation on a global scale will be required
• Ability to work with C-Suite Leaders, primarily in the US time zone, to plan and execute
• Administrative Skills
• Analytical Skills
• Client/Customer Service
• Financial Literacy
• Leadership
• People Management
• Project Management
• Strategic Planning
• High School Diploma or regional equivalent required
• Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement
• 10 – 15 years of relevant work experience required
• A minimum of 5 years of experience in direct people management required
• Up to 25%

Responsibilities

• Establishes departmental goals and objectives ensuring alignment with the business unit and works cross functionally with other business leaders, and works on business issues that affect and improve Rackspace as a company, in addition to their team’s goals
• Works with departmental leaders directly to provide solutions on a variety of programs that are mission critical to the on-going success of the business
• Drives resolution of strategic issues affecting current and future business
• Manages relationships with internal and external strategic partners
• Accountable for core operational processes, such as capitalization, workforce planning, reporting, and budget management, and insures that weekly, monthly, quarterly, and annual business activities occur on-schedule
• Creates, deploys, and insures continual operation of core business processes
• Works on problems of diverse scope where data requires complex analysis

Preferred Qualifications

Master's degree in related field preferred

Benefits

• $201,900 - $344,960 a year
• Annual bonus or incentives
• Equity awards
• Employee Stock Purchase Plan (ESPP)