Senior Director, Software Engineering Management

Summary

Join ServiceNow as a Business Systems Enterprise Architect to plan and oversee the Finance organization's technology roadmap. Partner with senior leaders, understand operational issues, and create technical solutions. Proactively identify and recommend improvements to business operations. Own project portfolios, ensuring projects meet goals and timelines. Manage third-party solutions and vendor relationships, developing custom solutions on the ServiceNow platform. Lead and develop a global team with end-to-end responsibilities. Establish a culture of best practices and solutions excellence. Influence IT personnel and the business as a thought leader.

Requirements

• Experience in leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Combined 10+ years of experience in the following areas: Transformation, ERP implementation and maintenance; CRM; PRM; custom software design and development; leading a portfolio of projects to success; creating partnerships with senior business stakeholders; determining solutions to help scale business operations; identify opportunities to scale operations and “sell” them to business stakeholders
• Experience driving and guiding a technology transformation in a technology company
• Combines solid technical skills with business solution pragmatism. Is pragmatic, practical, and solution-oriented. 2/3rd technical, 1/3rd business
• Has experience delivering critical products and mission-critical services in a leadership role in IT. Has a proven record of overcoming crises and leading teams through difficult situations
• Successfully managed ~15M budget
• Excellent verbal and written communication skills, an engaging personality, and a proven ability to effectively interface with a diverse range of roles at all levels
• Strong leadership skills. Able to influence, guide, and convince. Has a history of being a thought-leader who people follow and admire

Responsibilities

• Plan the future. Define, drive and oversee the Business Systems Enterprise roadmap (immediate and long term) for the entire Finance organization
• Become a trusted advisor. Partner with senior business leaders on their strategic roadmap, understand their operational issues and opportunities (business processes) and create technical solutions to scale business operations and ensure compliance
• Be proactive. Identify and recommend creative ideas to improve business operations
• Drive results. Own the portfolio of projects, and lead projects to achieve desired goals and benefits aligned to planned timelines and budgets
• Own a technology portfolio. Manage 3rd party commercial best-of-breed solutions and the vendor relationships, as well as develop custom solutions on the ServiceNow platform
• Lead and develop a global team with end-to-end responsibilities: engagement, analysis, design, develop, QA, support
• Provide leadership and establish a culture that continuously strives towards best practice and solutions excellence
• Be a thought-leader and influencer. Influence and coach IT personnel and the business