Senior Director, Technical Program Management

Summary

Join Twilio as a Senior Manager on the Onboarding & Compliance Technical Program Management team and drive strategic initiatives, starting with the Customer Zero program. This role involves leading complex, multi-disciplinary projects, working with stakeholders to plan requirements, manage schedules, and communicate effectively across the company. You will establish a reliable cadence for program reviews, drive cross-functional alignment, and lead a governance structure for effective decision-making. The position requires strong communication, problem-solving, and negotiation skills, along with the ability to thrive in a fast-paced environment. You will partner with various stakeholders in Product Management, Engineering, and Operations. Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• Bachelor’s degree in Computer Science, a related field or equivalent practical experience
• 12+ years of experience managing technical projects in the software engineering domain
• 5 years of experience in leadership role(s) with/without direct reports
• Experience program managing comparable technical initiatives (i.e. cloud, SaaS, PaaS)
• Experience leading and managing the successful delivery of high impact and highly cross-functional programs
• Strong ability to quickly build relationships and establish rapport with various cross-functional stakeholders
• Understand the complex relationship between the organization and its environment, identifies connections, adopts different perspectives and quickly responds to changing circumstances in a strategic way
• Ability to collaborate effectively across organizational boundaries, build relationships, and import and export talent and ideas to achieve a broader organizational goal
• Comfort with changing specifications or standards, and ability to create the conditions in which the team feels comfortable and capable of working through in response to ambiguity
• Outstanding written and verbal communication skills that drive executional impact at scale
• Excellent problem-solving, negotiation, and organizational skills
• Ability to thrive in a fast-paced, evolving, ambiguous environment, with a default to action in order to adapt quickly to changing priorities and requirements

Responsibilities

• Establish a reliable and visible cadence for program reviews, decision-making, prioritization, and resource stewardship whereby improvements such as efficiency and utilization gains are measurable and the impact can be felt organization wide
• Effectively drive alignment and focus cross functionally with internal stakeholders
• Lead a governance structure that drives effective executive decision-making. Ensure governance structure effectively exposes and mitigates dependencies
• Clearly communicate program goals and accomplishments with stakeholders to drive awareness and celebrate impact
• Seek out and identify change management opportunities that increase program velocity and which affect multiple teams. Apply governance over change management to ensure it’s used effectively
• Define/manage a program portfolio solving problems that target high business impact for the organization and product area
• Ability to quickly develop an understanding of technical priorities and challenges
• Able to apply learnings from comparable technical initiatives to program management approach
• Use your influence and tact to drive team results and grow a coalition of partners
• Exchange detailed and complex technical information in a comprehensive manner with an array of program teams and stakeholders
• Partner with a variety of stakeholders in Product Management, Engineering, and Operations to get buy in and provide resourcing for critical programs and initiatives

Preferred Qualifications

• Master’s in computer science or engineering or a related field
• Experience in telephony, email, messaging, social media, or other electronic communications

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program