Senior Disputes QC Specialist

Summary

Join Mercury, a fintech company building a banking stack for startups, as a Senior Disputes QC Specialist. You will be responsible for implementing and executing dispute quality processes and procedures, conducting quality assessments, creating reports, performing quality trend analysis, and driving continuous improvement. This role involves collaborating with internal and external stakeholders, contributing to ongoing projects, and maintaining up-to-date knowledge of industry best practices and regulations. The ideal candidate possesses extensive experience in finance, specifically in quality control for card and ACH transaction disputes, and a strong understanding of relevant regulations. Mercury offers a competitive total rewards package including base salary, equity, and benefits.

Requirements

• Have 4+ years of experience in the finance industry focusing on quality for card and ACH transaction disputes
• Have a strong understanding of Reg E dispute requirements
• Have familiarity with Mastercard and/or Visa chargeback rules
• Be a highly motivated self-starter, comfortable working within a high risk environment under minimal supervision
• Have some product sense and knowledge of banking products such as ACH, International Wires, SWIFT, checks, and debit cards
• Exercise empathy and understanding when communicating with team members
• Communicate complicated concepts with efficiency and clarity
• Be curious about the US banking system, startups, and ecommerce companies

Responsibilities

• Complete manual quality assessments of dispute resolution processes, ensuring adherence to policies, procedures, and regulatory standards
• Create quality dashboards and trend reports
• Provide actionable insights and recommendations based on quality assessments to drive continuous improvement across the dispute program
• Drive quality calibration with internal and external stakeholders
• Assist in the development, refinement, and operationalization of dispute quality processes and procedures
• Maintain up-to-date knowledge of industry best practices, compliance regulations, and internal policy changes to ensure quality standards are met
• Participates in special projects, internal audits, and process improvements in support of quality control initiatives

Benefits

• Base salary
• Equity (stock options)
• Benefits