Flexport is hiring a
Senior Drawback Associate

Summary

Join Flexport, a leading logistics company, in shaping the future of global commerce. As a Senior Drawback Associate, you will help facilitate clients' duty recovery efforts by optimizing drawback recoveries and facilitating their drawback experience.

Requirements

• Strong interpersonal skills and detail-oriented with superior organizational, multi-tasking, and problem-solving skills
• Expertise with Microsoft Office suite with emphasis on Excel and Google equivalents
• Familiarity with large sets of data
• Mastery of email communication. You keep the inbox at zero
• High level of computer literacy. No paper. All digital
• 3-5 years of experience in duty drawback program implementation and account management
• Some industry knowledge, including classification, valuation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information preferred
• Bachelor's degree from an accredited college/university, Licensed Customs Broker preferred

Responsibilities

• Prepare US and foreign duty drawback forms, applications, responses, and claims as necessary for establishing and maintaining our clients’ drawback programs
• Manage the day-to-day drawback operations for multiple clients
• Collaborate with software engineers and product managers to design, develop, and implement innovative solutions for duty drawback services, globally
• Analyze import, export, manufacturing, and other business documents and data
• Proactively investigate drawback recovery enhancements
• Analyze and interpret complex duty drawback regulations and requirements to identify areas of improvement and growth
• Prepare drawback claims utilizing drawback software solutions, analyze results, and troubleshoot issues
• Manage and maintain import, export, and other client and claim databases
• Work to ensure compliance with drawback and other regulations
• Provide guidance and mentorship to junior associates in understanding duty drawback processes and industry standards
• Design and execute test plans to ensure the functionality and accuracy of duty drawback software solutions
• Troubleshoot and resolve any issues or challenges that arise during software development and implementation
• Assist in creating training materials and provide training sessions to internal teams and clients on duty drawback processes and software solutions
• Contribute to the continuous improvement of duty drawback processes and workflows