Senior ECC Training and Engagement Associate

Summary

Join RapidSOS's Emergency Communication Center (ECC) Training Team as a passionate and experienced Trainer. Deliver engaging, in-person training on RapidSOS UNITE premium modules to Tier 1 and Tier 2 ECCs. Evaluate training success, represent RapidSOS at public safety conferences, and collaborate with internal teams. Develop and deliver internal training for RapidSOS field teams. Maintain subject matter expertise in RapidSOS solutions and public safety workflows. Provide feedback to enhance training, serve as a regional training ambassador, and actively participate in the RapidSOS Community. Analyze training engagement data and perform other related duties as assigned.

Requirements

• Minimum 5 years of recent experience in a U.S. public safety ECC (within the past 5 years)
• Supervisory or command-level responsibilities in a public safety communications center
• Strong public speaking skills and comfort presenting to both small and large audiences
• Ability to travel up to 50% of the time within your assigned U.S. region (East or West)
• Working knowledge of 911 technologies, workflows, and industry challenges
• Strong organizational and project management skills, including managing training schedules, documentation, and cross-functional quarterbacking
• Self-motivated with the ability to work independently and govern workflows to completion

Responsibilities

• Develop and deliver high-quality, in-person training to Tier 1 and Tier 2 ECCs, focusing on RapidSOS UNITE premium modules, utilizing dynamic scenario-based learning experiences and sandbox-like environments to enhance understanding and muscle memory
• Evaluate the success of training implementation by assessing achievement of learning objectives, measuring knowledge transfer, and identifying future learning needs to continuously improve training solutions
• Represent RapidSOS at state, regional, and national public safety conferences through presentations and interactive workshops
• Collaborate with the Implementation Team to coordinate training alongside enablement and hardware installation efforts
• Partner with ECC Engagement Managers to assess ECC needs and customize training for maximum impact
• Develop and deliver internal training sessions for RapidSOS field teams (EEMs/Sales) via on-demand LMS and internal meetings to ensure alignment on product functionality and field messaging
• Support Sales, Implementation, and the EEM Team during contracting, implementation, and go-live events by providing on-site expertise and reinforcement
• Maintain deep subject matter expertise in RapidSOS solutions and evolving public safety workflows
• Provide actionable feedback to the Training Director and Training Manager to enhance course content and delivery methods
• Serve as a regional RapidSOS training ambassador, offering prompt, responsive education and enablement to ECC partners
• Actively participate in the RapidSOS Community as the Training Ambassador to promote training objectives and to provide expertise when questions arise in geo-hubs and general forum conversations
• Access and analyze training engagement data through the LMS to evaluate ECC participation and support ECC administrators in managing and improving training outcomes
• Perform other related duties as assigned or requested

Preferred Qualifications

• Emergency Number Professional (ENP) or RPL certification
• Experience with instructional design and adult learning principles
• Familiarity with LMS platforms such as Skilljar or similar
• Prior experience training on or implementing emerging public safety technology

Benefits

• Competitive salary and benefits and equity participation
• A dynamic, flexible and fun start-up work environment with a highly talented team