Senior Engineer

Summary

Join Thrive, a rapidly growing technology solutions provider, as a Discovery Engineer. This role centers on reviewing customer orders for adherence to Thrive product requirements and performing initial customer discovery for Microsoft 365 and related services. You will be a key member of the Discovery team, collaborating with the PMO and Implementation Engineering teams. Deep knowledge of Thrive's product catalog and deployment processes is crucial. The ideal candidate possesses strong attention to detail and exceptional communication skills. This position involves consultative input, identifying technical requirements, and ensuring smooth customer onboarding. Occasional travel to customer offices may be required.

Requirements

• Advanced experience (4+ years) implementing and supporting products and projects including but not limited to the following categories Microsoft 365 stack Exchange Online
• Entra ID
• Intune
• SharePoint and SharePoint Online
• Teams and Teams Voice
• NCE and CSP licensing scenarios
• Microsoft 365 conversions from other collaboration platforms Mail migrations, both cross-tenant and from on-premise mail servers, and from other SaaS platforms
• Entra ID migrations and Active Directory Hybrid scenarios
• Workstation migrations to Entra ID
• Deploying and supporting 3 rd- party cloud security platforms
• Deploying and supporting 3 rd -party cloud backup platforms
• Deploying and Configuring Microsoft Office 365 suite applications on workstations using automated tools
• Intune MDM and MAM implementation
• 3-5+ years experience with cloud computing, networking, cyber security and BDR technologies
• Excellent written and oral communication skills
• Ability to articulate and convey technical information to non-technical people
• Bachelor’s Degree, Technical Degree or equivalent work experience

Responsibilities

• Develop a deep understanding of the dependencies and prerequisites of the products within the Thrive product catalog, with a focus on the Microsoft 365 professional services
• Review orders to confirm all foundational products and add-ons exist to allow execution of contracted professional services, with a focus on the Microsoft 365 platform
• Perform discovery on a diverse scope of technology services to document the prerequisites necessary to implement a customer’s contracted Thrive and Microsoft 365 products and services
• Assist in the development of discovery processes to increase implementation engineer efficiency
• Seamlessly transition customers from Discovery to implementation within their onboarding experience
• Effectively communicate with Thrive project managers and client technical and non-technical staff to explain discovery progress, statuses, requirements, etc
• Occasional travel onsite to customer offices to perform in-person technical discovery

Preferred Qualifications

• Experience deploying or supporting other Microsoft 365 PaaS products, such as Power Automate, Power BI, Dynamics 365, Azure, Azure AD Domain Services, etc
• Experience deploying, configuring, managing, and decommissioning Exchange Hybrid scenarios
• Experience navigating the intricacies of corporate mergers/acquisitions/carve-outs as relating to Microsoft 365 and on-premise directory, messaging, voice, and collaboration services
• Experience managing public DNS zones and records
• Enthusiastic, self-motivated individual with team-first attitude
• Experience using ServiceNow (or other project management software)
• Experience in ITIL methodology and change management processes