Senior Engineer, NSO

Summary

Join Life360's Network and Systems Operations team as a Site Reliability Engineer and contribute to the observability and reporting capabilities of our large-scale distributed systems. Monitor the day-to-day operations of Life360's services, onboard new services, and maintain visibility of metrics for existing services. Respond to alerts, execute runbooks, and escalate major issues. Collaborate with a strong team, leveraging your expertise in large-scale systems, observability tools (Prometheus, Grafana, Datadog), and automation. This remote-first position offers competitive compensation and a comprehensive benefits package. Life360 is committed to diversity and inclusion, encouraging applications from all backgrounds.

Requirements

• Bachelor's in Computer Science, Engineering, related field or equivalent practical experience
• 5+ years experience writing/reading/debugging code in one or more languages, such as: Java, Python, Shell, Ruby
• 5+ years experience working with large-scale distributed systems and managing Linux-based systems in a cloud like AWS
• In depth experience with large scale observability and reporting systems (New Relic, Datadog, ElasticSearch, Prometheus, etc)
• 3+ year(s) experience with solutions such as Docker, Kubernetes, system virtualization, cloud monitoring and logging
• 3+ years experience with IaC and config management tools such as Terraform, Cloudformation, Chef, Ansible, and similar
• Experience working as part of a team, using analytical, problem-solving skills
• Excellent troubleshooting and attention to detail
• Ability to quickly learn new technologies and follow industry trends
• Ability to analyze and optimize high-traffic internet applications

Responsibilities

• Use tools such as Prometheus, Grafana, and Datadog to create and maintain observability infrastructure and tooling, including creating alerts, production reporting, and writing documentation
• Manage observability infrastructure
• Serve as a member of “follow the sun” L1 on-call support, working alone or with teammates to answer pages for all onboarded services and resolve or escalate issues in a timely manner
• Utilize anomaly detection and alerting, respond to alerts in PagerDuty, drive incidents to their conclusion, and lead the effort to strengthen the system based on post-mortem action items
• Coordinate cross-team and cross-functional efforts with processes, documentation, and tooling to ensure operational excellence

Benefits

• Competitive pay and benefits
• Medical, dental, vision, life, and disability insurance plans (100% paid for US employees). We offer supplemental medical and dental plans for Canadian employees
• RRSP plan with DPSP company matching program
• Employee Assistance Program (EAP) for mental wellness
• Flexible PTO and 12 company-wide days off throughout the year
• Learning & Development programs
• Equipment, tools, and reimbursement support for a productive remote environment
• Free Life360 Platinum Membership for your preferred circle