Senior Engineering Manager

Summary

Join Nextiva as a Senior Engineering Manager and lead a team of talented engineers in building and scaling core platform capabilities for our SaaS platform admin and Partner Ecosystem. You will be responsible for the design, development, and delivery of scalable and reliable administrative services and tools. This role demands strong technical expertise in Java, Kafka, and other technologies, as well as proven leadership skills in managing and mentoring engineering teams. You will collaborate with various teams to understand administrator needs and develop effective solutions. Your work will directly impact customer satisfaction and the success of our platform. This position offers a comprehensive benefits package, including health insurance, retirement benefits, paid time off, and professional development opportunities.

Requirements

• 10+ years of hands-on experience in Java, Kafka, full-stack development, and distributed architectures, leading engineering teams to build scalable, resilient SaaS platforms
• Proven expertise in Java, Spring Boot, and backend service development for distributed systems
• Strong experience with Kafka for event-driven architectures and real-time data streaming
• Core Cloud (AWS/GCP) platform expertise
• Proficiency in modern front-end development using React and TypeScript
• In-depth knowledge of relational and NoSQL databases, cloud platforms, and DevOps practices
• Leadership skills in managing and scaling high-performing engineering teams with Agile methodologies
• Experience in designing and implementing microservices architectures with focus on scalability and resilience

Responsibilities

• Lead the design, development, and delivery of scalable, reliable, and performant administrative services and tools
• Champion engineering excellence by promoting best practices in architecture, code quality, and automation
• Ensure the team builds robust APIs and integration points for seamless ecosystem connectivity and extensibility
• Define and execute the roadmap for platform administration capabilities, ensuring alignment with business objectives and customer needs
• Collaborate with Product Management, Design, and Customer Success teams to understand administrator pain points and develop solutions
• Mentor, inspire, and grow a high-performing team of engineers to achieve ambitious goals
• Recruit top engineering talent and help scale the team to meet evolving business needs
• Implement robust monitoring, alerting, and troubleshooting tools for platform administration services
• Ensure adherence to governance, compliance, and security standards (e.g., GDPR, CCPA)

Preferred Qualifications

• UCaaS/CCaaS domain knowledge
• Prior experience in designing, coding, and implementing web applications
• Ability to swiftly develop prototypes and minimum viable products for full-stack projects
• Aptitude for learning and adapting to innovative technologies
• Strong team player and individual contributor
• Adept at debugging and quick problem-solving
• Ownership mindset, demonstrated by the ability to lead projects
• Self-motivation, dedication, and a commitment to meeting deadlines
• Exceptional multitasking abilities, managing concurrent tasks effectively
• Meticulous attention to detail
• Willingness to contribute as both a team player and an individual contributor
• Eagerness to drive new projects, troubleshoot issues, and contribute to continuous improvement

Benefits

• Supplemental medical insurance (including prescription coverage, mental health support, and a range of medical services and supplies)
• Dental
• Vision
• Disability
• Life insurance
• An Employee Assistance Plan
• Flexible Time Off (FTO) for salaried employees
• An RRSP employee long-term savings plan through CanadaLife with Nextiva matching
• Comprehensive employee wellness programs
• Loads of learning and development opportunities which are coupled with career paths to last a lifetime