Senior Enterprise Scientific Liaison

Summary

Join BenchSci's growing Customer Success Team as a Senior Enterprise Scientific Liaison. As a thought leader, leverage your scientific expertise to assist top Pharma scientists in advancing medicine and contribute to the evolution of the BenchSci service model. This remote-first position welcomes applicants from Canada and the US. You will build relationships with clients, understand their research needs, and contribute to account growth strategies. Collaboration with internal teams and external representation at industry events are key aspects of the role. Up to 30% travel may be required.

Requirements

• A Ph.D. in Biology, Life Sciences or related field OR B.S. or M.S in Biology, Life Sciences or related field with 4+ years experience working at the bench as a scientist in pharmaceutical or biotech industries
• 3+ years of experience working in the pharmaceutical or biotech industries in a customer-facing role
• Translate and infuse functional and technology capabilities into scientific discussion
• The ability to navigate customer landscapes and build relationships at all levels of the scientific and operational teams
• Comfortable spending time with clients and presenting in front of audiences of varying sizes and tenure, both in-person and remotely
• Experience with making a impact through your work within the life sciences industry
• A valid passport and driver's licence, and willingness to travel up to 30% of the time, including internationally (depending on location)

Responsibilities

• Become a subject matter expert of BenchSci technology and use your knowledge to communicate value to industry scientists and key account stakeholders, including executive leadership
• Build trusted relationships with customers to understand the impact BenchSci has had on their research
• Develop an understanding of your customer's therapeutic, functional research and organizational landscape, using your scientific lense to contribute to account growth strategy
• Partner with marketing and sales to guide new product launches with customers by providing scientific consultative insights to drive impact on customer preclinical research projects
• Be the voice of the customer: collaborate cross-functionally internally at BenchSci to help improve technology features and functionality, communicate challenges and collaborate around new ideas to address the needs of your customers
• Represent BenchSci at relevant conferences, trade shows and networking events
• Stay up-to-date on new scientific and technology trends

Benefits

• An engaging remote-first culture
• A great compensation package that includes BenchSci equity options
• A robust vacation policy plus an additional vacation day every year
• Company closures for 14 more days throughout the year
• Flex time for sick days, personal days, and religious holidays
• Comprehensive health and dental benefits
• Annual learning & development budget
• A one-time home office set-up budget to use upon joining BenchSci
• An annual lifestyle spending account allowance
• Generous parental leave benefits with a top-up plan or paid time off options
• The ability to save for your retirement coupled with a company match!