Senior Environmental Technical Claims Specialist

Summary

Join Argo Group as a Senior Environmental Technical Claims Specialist for a temporary assignment through August 31, 2025, working remotely anywhere in the US (with temp-to-hire potential in select cities). You will adjudicate complex commercial environmental claims, primarily focusing on storage tank claims. Reporting to a manager in New York City, you will conduct thorough investigations, analyze claims data, and negotiate settlements. This role requires significant experience in commercial environmental claims and strong analytical and communication skills. Only government-mandated benefits are provided for this temporary position. Argo Group offers a collaborative and inclusive work environment that values innovation and employee well-being.

Requirements

• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable)
• A deep knowledge of commercial environmental claims typically acquired through: A minimum of seven years ’ experience adjudicating commercial environmental claims with exposure of $100,000 or more
• Bachelor’s degree from an accredited university required
• Licensed Claims Examiner (Based on state) Must be licensed or have ability to quickly obtain a license in each jurisdiction requiring a license to adjudicate first party claims. within 120 Days
• Must have excellent communication skills and the ability to build lasting relationships
• Excellent evaluation and strategic skills required
• Strong claim negotiation skills a must.  Ability to take proactive and pragmatic approach to negotiation
• Must possess a strong customer focus
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines
• Ability to articulate the financial value of your work at multiple responsibility levels inside our clients’ business which may include CEO
• Ability to regularly exercise discretion and independent judgment with respect to matters of significance
• Demonstrates inner strength.  Has the courage to do the right thing and demonstrates it on a daily basis
• A strong focus on execution in getting things done right.  Proven ability to consistently produce and deliver expected results to all stakeholders by: Finding a way to achieve success through adversity
• Being solution (not problem) focused
• Thinking with a global mindset first
• Client focus – the ability to effectively determine specific client needs and to provide value added solutions
• Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast paced environment that is evolving constantly
• Ability to develop and maintain productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information
• Exhibit natural and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking
• Uses listening and questioning techniques to effectively gather information from insureds and claimants
• Demonstrates an understanding of mechanisms available for resolving claims settlement disputes (e.g. arbitration and mediation) and when these are used
• Proficient in MS Office Suite and other business-related software
• Polished and professional written and verbal communication skills
• The ability to read and write English fluently is required
• Must demonstrate a desire for continued professional development through continuing education and self-development opportunities

Responsibilities

• Working under limited oversight under broad management direction, adjudicate commercial environmental claims at the highest authority limits on assignments reflecting the highest degree of technical complexity, potentially with major impact on departmental results
• Conducting detailed information gathering, analysis and investigation to find solutions to issues that are numerous and undefined
• Reporting to senior management and underwriters on claims trends and developments
• Analyzing claims forms, policies and endorsements, client instructions, and other records to determine whether the loss falls within the policy coverage
• Investigating claims promptly and thoroughly, including interviewing all involved parties
• Managing claims in litigation
• Managing diary timely and complete tasks to ensure that cases move to the best financial outcome and timely resolution
• Properly setting claim reserves, taking into account how different policy wordings impact the claims reserving process
• Identifying loss drivers and claims trends to reduce claims frequency and severity through data analysis and improved claim management
• Identifying, assigning, and coordinating the assignment and coordination of expertise resources to assist in case resolution
• Preparing reports for file documentation
• Applying creative solutions which result in the best financial outcome
• Negotiates in a timely and effective manner to provide cost effective solutions for the company and its customers within own limits using a range of negotiation styles
• Processing mail and prioritizing workload
• Completing telephone calls and written correspondence to/from various parties (insured, claimant, etc.)
• Having an appreciation and passion for strong claim management

Preferred Qualifications

• J.D. preferred
• Two or more insurance designations or four additional years of related experience adjudicating general liability bodily injury beyond the minimum experience required above may be substituted in lieu of a degree

Benefits

• A culture that recognizes performance and empowers employees to excel, offering competitive compensation and merit driven profit sharing
• Workplace policies that support employee well-being include flex time and floating holidays
• Comprehensive health, wellness, and financial planning options that employees can tailor to meet their personal and family needs.  In addition to traditional health and wellness plans, benefits include dental, disability, life insurance, medical, and vision insurance, matching 401(k) retirement savings, generous paid time off (21 days of PTO, 11 paid company holidays, 3 floating holidays and a paid voluntary day), paid caregiver and parental leave, paid bereavement, jury duty/court appearances, and military (up to 14 days) leave, employee assistance program (EAP), and an array of voluntary benefits
• Argo Academy, a digital and instructor-led platform that offers continuous learning and professional development – Training magazine lists Argo among the Training “Top 125” Companies
• An inclusive culture that develops and sponsors diverse teams, encourages cross-functional engagement and collaboration, builds community through employee resource groups (ERGs), and provides an environment that welcomes ongoing dialogue, creative innovation, professional and personal development
• Active community outreach and volunteer programs
• A generous Employee Referral program that results in approximately 25% of all new hires annually