Senior Exploitative Content Specialist

Summary

Join Discord's Safety team as a Minor Safety Investigator and play a critical role in protecting children online. You will respond to time-sensitive escalations, investigate accounts, and create reports for NCMEC. Proactively identify undetected abuse, develop strategies to disrupt abuse at scale, and collaborate with internal teams. Demonstrate operational excellence in evaluating risks and making decisions in time-critical situations. Take ownership in responding to incidents, share expertise, and create internal resources. Mentor junior team members and work occasional early mornings, weekends, or holidays to support global operations. This role is remote in Australia and involves exposure to graphic content.

Requirements

• Minimum 2 years of specialized experience investigating crimes against children through intelligence agencies, law enforcement, NGOs, or Trust and Safety teams
• Minimum 2 years of generalized experience in investigations or content moderation
• Current expertise in global online safety landscapes , including familiarity with child sexual exploitation trends such as sextortion, the facilitation of CSAM sale and distribution, and evolving criminal methodologies targeting minors
• Proven experience reporting child safety cases to NGOs, law enforcement agencies, or other relevant authorities, with understanding of proper protocols and considerations
• Outstanding communication abilities to articulate complex technical concepts, case findings, and risk assessments clearly to diverse stakeholders through written reports, presentations, and briefings

Responsibilities

• Respond to time sensitive escalations from members of the Safety Reporting network, law enforcement, government bodies, and users, including but not limited to the review of child exploitation, graphic violence, self-injury and suicide, explicit images, videos, and other objectionable and/or disturbing content
• Investigate accounts and create reports for NCMEC, if required
• Proactively identify currently undetected abuse by leveraging internal data, open-source intelligence, trusted partner information and third party private intelligence
• Identify effective strategies to disrupt abuse at scale, build recommendations, and work collaboratively with other internal teams, including Policy, Product, Engineering and Legal teams to effect those strategies, including leading projects in some instances
• Demonstrate operational excellence when evaluating risks, threats, and user privacy in time-critical situations and execute decision-making while analyzing a variety of factors that include imminence of danger, sensitivities, and/or graphic content
• Take ownership in responding to incidents, providing deep knowledge into different exploitative content types and sharing insights and expertise about minor safety and exploitative content issues with stakeholder teams
• Create, maintain, and develop internal resources around contemporary subject matter expertise, workflows and process updates
• Mentor and guide junior team members in the execution of their duties, including delivering internal training
• Ability to work early morning, and occasional weekend/ holiday shifts to support our global operations

Preferred Qualifications

• Multilingual capabilities with native or near-native proficiency in a second language, enabling investigation and reporting of international cases and cross-border collaboration
• Previous threat intelligence experience involving minor safety and the prevention of child sexual abuse
• Education or equivalent professional experience in Law, Intelligence Studies, Cybersecurity, Criminal Justice, Criminology, or related disciplines that enhance investigative methodology and legal understanding
• Technical proficiency in data analysis tools including SQL, Python, or other programming languages for extracting insights from large datasets, identifying patterns, and supporting evidence-based investigations