Senior Field Engineer

Summary

Join CircleCI as a Senior Field Engineer and become the trusted technical advisor for our largest customers. You will provide hands-on support for cloud-based and single tenant deployments, offering product guidance and leading technical deal strategy. Collaborate with Account Executives and Technical Success Managers to ensure customer success and address their biggest challenges. Stay current on industry news and trends to maintain deep expertise. Identify and implement improvements in sales and advisory services, contributing to high-level strategy and tactical efforts. This remote role with occasional travel offers a collaborative team environment and opportunities to work with developers, DevOps leads, and senior leaders.

Requirements

• Exceptional written and oral communication skills in English and Native/fluent Japanese language skills
• 5 to 10 + years of experience as a solutions engineer, customer engineer, or devops engineer in the software delivery and CI/CD space
• Outstanding presentation skills. You feel comfortable leading presentations and demos of our platform to groups, both technical and non-technical, in-person and virtually
• Ability to work with customers directly to debug common errors without involving an engineer
• Ability to tie business problems to technical solutions and understand technology value propositions, presenting clear value & impact
• You've built an application in a high-level programming language, ideally inside an enterprise
• Experience with build, test, and deployment automation, ideally inside an enterprise
• Experience with popular web app frameworks and/or mobile app development (iOS, Android)
• Strong ops/infrastructure knowledge, especially networking and security
• Knowledge of Docker or Linux containers in general
• Experience using and automating a major IaaS like AWS, GCP, or Azure
• Familiarity deploying and debugging distributed systems
• A strong belief that the best way for all to succeed is to honestly discuss product and company abilities and limitations with customers. We don't oversell at CircleCI

Responsibilities

• Lead the technical implementation and day-to-day management of CircleCI Demonstrations and Trials, integrated into our customer's technology stack - ensuring early customer success and a long-term business relationship
• Demonstrate and prove the technical feasibility of the CircleCI platform to highly technical and business audiences alike
• Build and launch of new applications and custom integrations to our internal teams and customer community
• Partner closely with our customer success teams to craft a continuously amazing customer experience - for life
• Collaborate with Product and Engineering teams to help build product roadmaps based on market/customer requirements
• Provide technical responses to RFPs and RFIs
• Help customers setup CircleCI, both on circleci.com and in their own private cloud, including any custom setup they may need
• Partner with your Technical Success Manager to onboard and support our customers as well as act as the dedicated technical advisor
• Be creative in solving complex technical challenges and strategic customer goals
• Be the voice of the customer and use customer feedback to help our teams improve the product

Preferred Qualifications

• Ability to mentor other team members in developing their technical and presentation skills
• Proven experience in Docker, Kubernetes, CI/CD, Git, Artifact repos
• Hands-on experience building software pipelines with various DevSecOps tools

Benefits

Remote work, flexible hours