Element Biosciences is hiring a
Senior Field Service Engineer

Summary

Join Element Biosciences as a Senior Field Service Engineer and play a pivotal role supporting our growing customer base in the Midwest. This is an incredible opportunity for someone who is passionate about customer support and winning for the team.

Requirements

• Associate or Bachelor Degree with 6+ years of relevant experience in engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience)
• Experience with NGS sequencing instrument and sequencing run set up preferred
• Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware
• Commercial experience is desired, to include direct selling of products and service contracts
• Proven track record of working on teams that have taken products from concept to market
• Experience developing or servicing scientific instrumentation involving optics, fluid handling and thermal systems
• Experience with multiple full life cycle product launches preferred
• Proficient with data collection and analysis tools (eg: in MATLAB, Python, C++ or Java) preferred
• Experience with fluorescence microscopy helpful
• Excellent verbal and written communications skills, including technical writing abilities

Responsibilities

• Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers
• Identifying root causes and resolving product issues in the field
• Collaborating with internal partners to resolve customer issues and improve processes
• Interacting with customers to offer and assist in service contract sales and other service products
• Assessing maintenance/service needs and implementing a plan of action for instrument service
• Displaying professionalism, understanding, tact and technical knowledge in all customer interactions
• Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc
• Utilizing service CRM software to accurately document work in a timely manner

Benefits

• Stock options
• Discretionary annual bonus
• No cost health insurance plans
• 401k with company match
• Flexible paid time off