Senior Growth and Customer Success Manager

Summary

Join Ofload, a high-growth FreightTech company transforming the Australian freight industry, as a Senior Customer Growth & Customer Success Manager. You will drive deep customer engagement and retention, ensuring customers realize long-term value from Ofload's solutions. This role involves owning a portfolio of key customers, acting as a trusted advisor, leading business reviews, building strong stakeholder relationships, and collaborating with internal teams. You will contribute to team culture through knowledge sharing and mentoring. Ofload offers a dynamic work environment, significant funding, and recognition for innovation and culture. The company prioritizes impact, aptitude, and passion. This is an opportunity to be part of an ambitious team reshaping the freight future.

Requirements

• 5+ years experience in a senior role within the transport and logistics industry, with proven success in account or relationship management
• Strong commercial acumen with the ability to link customer goals to product features and business outcomes
• Deep understanding of logistics operations and the ability to engage with both executive stakeholders and frontline users
• Confident communication and presentation skills, with the ability to influence and build credibility internally and externally
• A collaborative mindset, with experience mentoring others and working cross-functionally to solve complex customer needs

Responsibilities

• Own a portfolio of key customers, ensuring strong retention, growth, and adoption of Ofload’s solutions
• Act as a trusted advisor by deeply understanding customer operations, pain points, and strategic goals to deliver measurable outcomes
• Lead and tailor business reviews, proactively recommending solutions that align with customer needs and Ofload’s capabilities
• Build and nurture relationships across multiple senior stakeholders, positioning Ofload as a strategic partner
• Collaborate cross-functionally with internal teams to deliver custom solutions such as API integrations, reporting, or platform enhancements
• Contribute to team culture through knowledge sharing, mentoring, and active participation in meetings and initiatives

Benefits

• Balance your life with hybrid work arrangements, including remote work options and additional leave for volunteering, celebrations, and personal milestones
• Access to a $500 learning and development budget to put towards your professional growth, in-house workshops & Lunch & Learns; and
• Our annual Summer Camp offsite
• Weekly catered breakfast, monthly team lunch and a number of delicious snacks
• Morning brew of your choice at our local cafe
• Quarterly celebrations and team events
• Table tennis, board games and an office library