Senior Implementation Engineer

Summary

Join DexCare as a Senior Implementation Engineer and play a key role in the technical implementation of our digital care orchestration platform. You will configure core services, collaborate with clients and internal teams, and ensure projects meet customer needs. This role requires strong analytical and problem-solving skills, advanced programming knowledge (Python, SQL), and experience with relational databases and cloud platforms. You will also provide technical guidance and coaching to others. DexCare offers a competitive salary, equity, and a comprehensive benefits package including health insurance, paid parental leave, unlimited PTO, and hybrid/remote work options.

Requirements

• BA/BS degree in Computer Science, Engineering, Mathematics, or related fields (or equivalent experience) plus at least 5-7 years of experience in an implementation engineering role
• Advanced analytic, problem solving, and leadership skills required, including a thorough understanding of how to interpret customer business needs, and translate them into technology
• Effective communicator and collaborator across internal and external teams
• Advanced understanding of Python and SQL programming
• Experience with relational databases (SQL Server and/or Oracle)
• Experience with Atlassian Product Suite and other project management systems (Confluence, SmartSheet, SalesForce, etc.)
• Experience working with Cloud Platform Services, such as MSFT Azure or Amazon AWS, with working knowledge of APIs to interface 3rd Parties

Responsibilities

• Identify client’s core service requirements on assigned implementation projects
• Manage and perform high quality core service build and scripting on assigned implementation projects to hit established project deadlines and meet client requirements
• Identify opportunities to improve processes and efficiency. Author scripts or perform other build to implement the improvements
• Provide technical input and recommendations to client and DexCare teams to achieve client’s desired outcomes
• Provide demonstrations of the solution as needed during the implementation cycle
• Coordinate closely with the internal engineering and other technical teams as necessary
• Provide coaching and professional development to others enhancing their product knowledge, technical acumen, and technical sales skills
• Identify and implement process improvement within the technical and implementation teams

Preferred Qualifications

• Proficient understanding of HTML, Javascript, Typescript, and CSS concepts and techniques
• Technical understanding of Electronic Medical Record (EMR) systems such as Epic, Cerner, Athena, etc
• Experience with DataDog and Splunk monitoring tools

Benefits

• Eligible for Annual Bonus
• Healthcare benefits, short/long-term disability coverage, life insurance, and 401k
• Paid Parental Leave
• Eight paid holidays & Unlimited PTO
• Hybrid and remote working arrangements