Crisis Text Line is hiring a
Senior Infrastructure Site Reliability Engineer in Worldwide

Summary

Crisis Text Line is a mental health support organization that provides free, 24/7 text-based crisis intervention services. The engineering, product, and design teams at Crisis Text Line are seeking a Site Reliability Engineer (SRE) to lead and maintain the cloud infrastructure on AWS Fargate, design and maintain CloudWatch alerting and monitoring configurations, mentor junior team members, collaborate with cross-functional teams, and automate repetitive tasks. The ideal candidate should have experience in site reliability engineering or related roles, hands-on experience with AWS services, proficiency with infrastructure as code tools, strong scripting and automation skills, experience with container orchestration platforms, a solid understanding of networking concepts, security best practices, and DevOps principles, and strong problem-solving skills.

Requirements

• Bachelor's degree in Computer Science, Engineering, or related field (Master's degree preferred) or equivalent experience
• Experience in site reliability engineering (SRE) or related roles, with a focus on cloud infrastructure management
• Hands-on experience with AWS services, particularly AWS Fargate, CloudWatch, and related tools
• Proficiency with infrastructure as code (IaC) tools such as Terraform or CloudFormation
• Strong scripting and automation skills using languages such as Python, Bash, or PowerShell
• Experience with container orchestration platforms such as Kubernetes or Amazon ECS
• Solid understanding of networking concepts, security best practices, and DevOps principles
• Strong problem-solving skills and the ability to work effectively in a fast-paced, collaborative environment

Responsibilities

• Lead, and maintain highly available, scalable, and secure infrastructure on AWS Fargate
• Design and maintain CloudWatch alerting and monitoring configurations to proactively identify and resolve potential issues
• Mentor and guide junior team members, sharing best practices and promoting a culture of excellence
• Collaborate with cross-functional teams to define and implement best practices for infrastructure as code (IaC), continuous integration/continuous deployment (CI/CD), and site reliability engineering (SRE) methodologies
• Lead in incident response and resolution, including troubleshooting complex system issues and implementing preventive measures to minimize downtime
• Automate repetitive tasks and processes to improve operational efficiency and reduce manual intervention
• Conduct performance tuning and optimization of infrastructure components to ensure optimal resource utilization and cost efficiency
• Stay up-to-date with emerging technologies and industry trends to drive innovation and continuous improvement

Benefits

• 20 paid holidays including: Federal holidays like Juneteenth and Labor Day, Election day, Holiday break from Dec 24 through January 1, 2 days for renewal, and 2 floating holidays
• Flexible paid time off, including: 15 vacation days, 3 personal days, and 7 sick days
• Medical, dental, and vision benefits for the staff member and family at no cost to the employee
• 403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness, regardless of personal contribution
• 12 weeks paid parental leave (after 6 months of employment)
• Student loan repayment (after 2 years of continuous full time service)
• Family support through a virtual childcare platform
• Stipends/Allowances for mental health, internet service, professional development, and wellness