Senior Instructional Designer/Program Manager

Summary

Join Komodo Health as a Senior Instructional Designer/Program Manager and lead the implementation of a structured onboarding program. Develop training experiences to support continuous learning, design and execute onboarding for new hires, and collaborate with project teams to build client-facing training curricula. This role balances strategic program development with direct contributions to client delivery. You will facilitate learning experiences, create scalable onboarding content, mentor new hires, and partner with project teams to design and deliver client training. You will also develop a strong competency with Komodo's products and establish success metrics for training programs. This is a pivotal role in ensuring successful new hire experiences and impactful learning experiences for both internal teams and clients.

Requirements

• Eagerness to learn, adapt, and actively engage with new technologies and challenges
• Service-oriented; not above rolling up your sleeves to dive in anywhere necessary
• Problem-solving and time management skills with exceptional attention to detail
• Written and verbal communication skills, effectively engaging with both internal teams and direct customer interactions
• Demonstrated success in fast-paced, creative work environments
• Excellent multitasking and prioritization abilities, capable of handling tasks related to multiple customer engagements at the same time
• Some experience working within the Salesforce ecosystem and desire to purchase additional, relevant certifications and applicable learning opportunities

Responsibilities

• Delivering structured onboarding experiences for new hires
• Design and implement continuous learning opportunities, including workshops, role shadowing, and self-paced learning tracks
• Partner with project teams to design and deliver client training strategies and materials that support project success and user adoption
• Collect and analyze feedback from participants and stakeholders to continuously improve onboarding and training programs
• Support the scaling of training programs by building repeatable frameworks and documentation
• Working directly with clients to deliver end user training

Preferred Qualifications

• BA or BS strongly preferred
• 2+ years of Instructional Design Experience
• Up to 2+ years of Life Sciences, pharmaceutical, and/or healthcare industry consulting experience
• Proven experience demonstrating ownership and leadership skills
• Excellent verbal and presentation skills
• Detail-oriented with the ability to create high-quality materials within a tight turnaround
• Familiar with Agile practices and iterative development cycles
• Demonstrated interest in cutting edge AI technologies, e.g Agentforce

Benefits

• Comprehensive health, dental, and vision insurance
• Flexible time off and holidays
• 401(k) with company match
• Disability insurance and life insurance
• Leaves of absence in accordance with applicable state and local laws and regulations and company policy
• Performance-based bonuses
• Equity awards
• Medical, dental and vision coverage
• 401k Retirement Plan
• Prepaid legal assistance
• Paid time off for vacation, sickness, holiday, and bereavement
• 100% company-paid life insurance and long-term disability insurance