Senior Instructional Designer/Program Manager

Summary

Join Komodo Health as a Senior Instructional Designer/Program Manager and lead the implementation of a structured onboarding program. You will develop training experiences to support continuous learning, design and execute onboarding for new hires, and collaborate with project teams to build client-facing training curricula. This role requires balancing strategic program development with direct contributions to client delivery and is pivotal to successfully executing new hire experiences while also ramping up and learning the Mavens business. You will create scalable onboarding content and tools, mentor new hires, partner with project teams to design and deliver client training, and establish success metrics and feedback loops for training programs. This position offers a hybrid work model with flexibility and a competitive total rewards package.

Requirements

• Eagerness to learn, adapt, and actively engage with new technologies and challenges
• Service-oriented; not above rolling up your sleeves to dive in anywhere necessary
• Problem-solving and time management skills with exceptional attention to detail
• Written and verbal communication skills, effectively engaging with both internal teams and direct customer interactions
• Demonstrated success in fast-paced, creative work environments
• Excellent multitasking and prioritization abilities, capable of handling tasks related to multiple customer engagements at the same time
• Some experience working within the Salesforce ecosystem and desire to purchase additional, relevant certifications and applicable learning opportunities

Responsibilities

• Successfully facilitated learning experiences, mentorship, and skill-building activities that prepare new hires for client delivery
• Created scalable onboarding content and tools for various roles across the Delivery team
• Mentored a group of new hires through their onboarding experience
• Partner with project teams to design and deliver effective client-facing training materials tailored for both small and large projects
• Developed a strong competency with Maven’s products with an ability to explain the values and use cases behind each product
• Establish success metrics and feedback loops for training programs
• Tracked improvements in new hire ramp time, training satisfaction, and client outcomes related to education initiatives
• Delivering structured onboarding experiences for new hires
• Design and implement continuous learning opportunities, including workshops, role shadowing, and self-paced learning tracks
• Partner with project teams to design and deliver client training strategies and materials that support project success and user adoption
• Collect and analyze feedback from participants and stakeholders to continuously improve onboarding and training programs
• Support the scaling of training programs by building repeatable frameworks and documentation
• Working directly with clients to deliver end user training

Preferred Qualifications

• BA or BS strongly preferred
• 2+ years of Instructional Design Experience
• Up to 2+ years of Life Sciences, pharmaceutical, and/or healthcare industry consulting experience
• Proven experience demonstrating ownership and leadership skills
• Excellent verbal and presentation skills
• Detail-oriented with the ability to create high-quality materials within a tight turnaround
• Familiar with Agile practices and iterative development cycles
• Demonstrated interest in cutting edge AI technologies, e.g Agentforce

Benefits

• Comprehensive health, dental, and vision insurance
• Flexible time off and holidays
• 401(k) with company match
• Disability insurance and life insurance
• Leaves of absence in accordance with applicable state and local laws and regulations and company policy
• Competitive total rewards package including medical, dental and vision coverage
• 401k Retirement Plan
• Prepaid legal assistance
• Paid time off for vacation, sickness, holiday, and bereavement
• 100% company-paid life insurance and long-term disability insurance