Senior Issuer Solutions Engineer

Kard Logo

Kard

๐Ÿ’ต $150k-$165k
๐Ÿ“Remote - Worldwide

Summary

Join Kard, a company transforming customer loyalty with its rewards-as-a-service API platform, as a Senior Issuer Solutions Engineer. Lead the post-launch technical experience for issuer partners, driving feature adoption and ensuring effective platform scaling. You will blend engineering knowledge with customer focus, working across teams to solve complex challenges and unlock long-term value. This high-impact role involves driving innovation, taking ownership of strategic projects, and shaping a growing function. You will be the primary technical contact for complex clients, managing relationships and driving feature adoption. This role requires strong technical skills, experience with APIs, and excellent communication abilities.

Requirements

  • 8-12 years of experience in senior technical customer-facing roles (e.g., Solutions Engineer, Technical Account Manager, Implementation Engineer) at a fintech, adtech, or API-first company
  • Deep, hands-on experience working with APIs, particularly within the financial ecosystem (e.g., Marqeta, Galileo, Plaid, LiveRamp, Open Banking APIs, FIS, Fiserv), ย including the ability to architect and troubleshoot complex integrations independently
  • Proven track record of planning and executing feature adoption (upsells and/or crosssells) strategies, solution implementation, and post-sale support
  • Strong understanding of RESTful APIs with the ability to independently analyze complex technical documentation and debug integration issues
  • Advanced proficiency in Postman, strong SQL skills, and comprehensive understanding of cloud architectures (AWS experience strongly preferred), with the ability to work across multiple technical environments
  • Clear, confident communicator who can seamlessly translate complex technical concepts into strategic business recommendations and lead technical discussions with C-level executives
  • Highly organized with exceptional project management skills and demonstrated ability to drive results in ambiguous environments
  • Curious and collaborative; eager to understand how Kard works under the hood and help our partners succeed
  • Ability to work 8 hours during core U.S. business hours between 7 a.m. to 7 p.m
  • Ability to be on camera, distraction-free, and actively participating during meetings

Responsibilities

  • Serve as the primary technical point of contact for Kard's most complex issuer clients, independently managing high-stakes relationships and driving adoption of platform features using tools like Postman, MongoDB, Databricks, Datadog, and cloud infrastructure (AWS)
  • Lead comprehensive post-launch technical success initiatives, taking full ownership of API integrations, multi-phase rollouts, and strategic expansion projects that directly impact client retention and revenue growth
  • Drive alignment between Product, Engineering, and business teams by translating complex technical requirements into strategic roadmap priorities, ensuring our platform evolution meets both current client needs and future market opportunities
  • Manage and evolve technical documentation and tooling to improve integration efficiency and customer onboarding experiences
  • Help build the foundation of Kardโ€™s Solutions Engineering practice; owning day-to-day execution and advising on long-term strategy in a fast-moving, high-growth environment
  • Travel to attend annual and semi-annual company meetings, and as needed by your job responsibilities
  • Additional duties as assigned

Preferred Qualifications

  • Experience building or scaling a solutions function
  • Background in card-linked offers, loyalty, or banking APIs
  • Exposure to scripting, automation, or data integration
  • Startup experience with cross-functional responsibilities

Benefits

  • Flexible PTO, with a minimum requirement to take one day off a quarter, ten days a year, promoting mental well-being
  • Observance of 11 Federal Holidays, plus an additional day each for Black Friday and Christmas Eve (US employees only)
  • Health, Dental and Vision Insurance
  • 401k with employer match (US employees only)
  • Coworking space and WFH setup reimbursement
  • Company Offsites two times per year for planning, team-building, and networking

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