Senior IT Engineer

Summary

Join Ro's Information Technology Engineering team as a Senior IT Engineer, a hands-on individual contributor role focused on building, operating, and maintaining internal systems. Collaborate with IT, Security, and Risk Management teams to ensure maximum asset protection and contribute to the development and deployment of Ro's zero trust plan. Manage and tune devices for optimal performance, configure SaaS applications securely, utilize infrastructure-as-code, develop automations, and create project implementation plans. Provide support for escalated issues and participate in on-call rotation. This role requires 5-7 years of experience as a Sr. IT Engineer with expertise in endpoint management, cloud provisioning, and cloud-based IT environments. The position offers a competitive salary, equity, and benefits, including full medical, dental, and vision insurance, 401(k) matching, flexible PTO, and more. Ro supports flexible work arrangements, with a hybrid model for those in the tri-state area and remote work options for others.

Requirements

• 5 - 7 years as a Sr IT Engineer with proven experience managing projects and implementing new technologies
• Broad understanding of endpoint management capabilities (MDM, BYOD, MAM) across platforms
• Familiarity with provisioning workloads on a major cloud provider (AWS, Azure, GCP)
• Experience managing a cloud-based IT environment including Okta, Google Workspace and Slack
• Proficiency in interacting with APIs via bash, python, or no/low-code tool like Okta Workflows
• A keen eye to spot the missing { in a JSON object
• Ability to move quickly and learn new technologies
• Excellent troubleshooting skills
• Passion for building and maintaining a superior IT hygiene posture and user experience
• Awesome team player

Responsibilities

• Collaborate with IT, Security and Risk Management teams to ensure maximum protection of Ro’s assets
• Contribute to the development and deployment of Ro’s zero trust plan across device and user identity
• Manage and tune devices to ensure optimum performance and a wonderful user experience
• Configure SaaS applications with secure defaults
• Utilize infrastructure-as-code to standardize configuration management
• Develop and implement automations that simplify and scale system management
• Create and maintain project implementation plans and schedule
• Provide support to issues escalated to the engineering team
• Participate in on-call rotation every ~2 months

Benefits

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth stipends
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness