Senior IT Engineer

Summary

Join Wallarm's global team as a Senior IT Engineer, focusing on IT systems administration, automation, and high-level end-user support. This role requires deep expertise in Atlassian Jira/Confluence administration and automation, Google Workspace for Identity and Access Management (IAM), and automation of enterprise SaaS platforms like Salesforce. You will be a proactive problem-solver, streamlining IT operations, improving security and compliance, and enhancing employee productivity. Key responsibilities include Atlassian administration and automation, enterprise systems automation, Identity & Access Management (IAM), Mobile Device Management (MDM), outsourced provider management, senior-level technical support, and employee onboarding/offboarding. The ideal candidate possesses extensive experience in IT engineering and systems administration, along with strong troubleshooting and support skills. Wallarm offers a remote work environment, competitive salary, paid days off, and medical insurance.

Requirements

• 5+ years of experience in IT engineering, systems administration, or enterprise IT support
• Proven expertise in Jira/Confluence administration and automation
• Advanced knowledge of Google Workspace IDM/IAM, SSO, and MFA configurations
• Experience with automation of enterprise systems such as Salesforce
• Strong MDM experience with Kandji, Jamf, or Intune
• Demonstrated ability to manage and govern outsourced IT support providers
• Strong troubleshooting and support skills across OS, hardware, and SaaS platforms
• Strong verbal and written English

Responsibilities

• Administer and optimize Jira Software, Jira Service Management, and Confluence environments
• Design advanced workflows, permission schemes, custom fields, and automation to drive process efficiencies
• Manage add-ons and integrations within the Atlassian ecosystem
• Build automation for Google Workspace (IDM/IAM) , Salesforce , and other enterprise SaaS platforms
• Use tools like Google Apps Script, APIs, Zapier, Workato , etc. to integrate and automate repetitive IT tasks
• Develop robust provisioning and deprovisioning workflows ensuring security and compliance
• Lead IAM policies using Google Workspace as the identity provider
• Implement SSO, MFA, group-based access , and lifecycle management best practices
• Monitor and continuously improve access controls and auditing across systems
• Deploy and manage MDM solutions like Kandji, Jamf, or Microsoft Intune for Mac, Windows, and mobile devices
• Ensure devices comply with corporate security policies and are properly configured
• Manage outsourced IT service providers, ensuring delivery against SLAs and escalation protocols
• Oversee the relationship, governance, and performance of vendors providing helpdesk and other IT services
• Serve as Tier 2/3 escalation point for complex support issues across hardware, software, networking, and SaaS
• Troubleshoot across MacOS, Windows, ChromeOS , and Google Workspace environments
• Create documentation, guides, and self-service resources to empower users
• Design, implement, and continuously improve automated onboarding and offboarding workflows for employees, contractors, and vendors
• Coordinate provisioning of accounts, devices, software, and access to internal systems like Google Workspace, Salesforce, Jira, Confluence , and other SaaS platforms
• Ensure offboarding workflows immediately revoke access to systems, devices, and data, and comply with security policies and audit requirements
• Collaborate with People/HR teams to align IT onboarding with broader employee experience goals
• Maintain accurate documentation of the onboarding/offboarding processes and update them as tools and policies evolve
• Monitor access logs and device returns to ensure secure deprovisioning and asset recovery

Preferred Qualifications

• Experience with SOC2, ISO27001, or similar compliance frameworks
• Familiarity with Zero Trust architecture
• Salesforce admin experience
• Experience in fast-paced, scaling environments
• Scripting experience (Apps Script, Python, Bash) preferred

Benefits

• Remote work
• Competitive salary
• Paid days off
• Medical insurance
• Working equipment