Senior IT Support Specialist

Summary

Join Radformation, a company dedicated to improving cancer care through IT solutions, as a Senior IT Support Specialist. This hybrid role (1-2 days/week in NYC office) involves establishing and maintaining cybersecurity controls, managing internal networks and systems, and troubleshooting technical issues. You will play a key role in supporting Radformation's internal infrastructure and onboarding new hires. The position requires extensive experience in IT support, networking, and systems administration. Radformation offers a competitive salary, comprehensive benefits, and a supportive work environment.

Requirements

• 5 years experience as an IT support specialist or similar
• LDAP, Active Directory, or Google Admin User Administration
• Networking configuration, administration, and management
• VPN administration
• Scripting experience with Powershell, linux bash, Windows BAT
• Windows and Linux systems administration
• Server Patching & Hardware maintenance
• Equipment tracking and asset management

Responsibilities

• Work with senior technical staff and CISO to define and implement IT controls, software, and processes to meet cybersecurity requirements
• Take technical ownership of internal networks and VPNs, defining network topology, domains, implementing and maintaining company network infrastructure, VPNs, and firewalls
• Create and enforce policy documents around passwords, local computer management, mobile device management that support our various regulatory requirements
• Patch employee computers and Radformation servers
• Manage accounts and groups, and handle SSO integrations
• Back up all Radformation systems and restore them when needed
• Define, set up, and maintain server infrastructure and Network Attached Storage devices
• Work with leadership on projects that grow or scale the business
• Order and keep inventory of equipment purchases
• Create accounts and manage accounts across all platforms
• Work with staff members to set up new equipment during onboarding
• Maintain remote boxes for testing and development
• Assist team members in troubleshooting internal IT issues
• Travel on-site as needed to support office and server operations and equipment

Preferred Qualifications

• Experience with Radiation Oncology
• Cybersecurity experience
• Customer service experience
• Jira ticket Management

Benefits

• Top-tier medical, dental, vision care for employees and their families
• 401(k) & employer match vest immediately
• Self-managed PTO
• Generous parental leave
• Additional part-time work to help transition back into the swing of things
• Fully remote team with virtual events, yearly retreats and a collaborative work environment