Senior IT Systems Administrator

Summary

Join Axonius as a Senior IT Systems Administrator and become a technical leader, providing expert support, mentoring junior team members, and driving process improvements. You will spearhead incident response, implement SaaS applications, and ensure optimal performance and security of IT infrastructure. This role requires strong leadership, problem-solving, and communication skills. You will play a key role in implementing and maintaining secure and scalable IT solutions, working closely with end-users and other IT teams. Axonius offers a flexible work culture, with many employees working remotely, and provides various benefits to support employee well-being and career growth.

Requirements

• Experience: 5+ years of experience as an IT professional including knowledge of Service Desk operations and procedures
• 3+ years of experience in administering SaaS applications, identity management (Okta), cloud platforms (Google Workspace), scripting languages, and IT infrastructure
• 3+ years of experience with Okta administration and configuring SAML, SSO, Automation, Provisioning, De-Provisioning of Accounts
• Strong understanding of rule automation, SCIM provisioning, troubleshooting experience with SAML attributes, various logs, and knowledge of authentication methods
• 3+ years with Google Workspace administration, including user access, groups, and troubleshooting
• 3+ year with endpoint management and administration in JAMF and Intune
• Strong technical knowledge of PC/Mac operating systems
• Experience with network troubleshooting and support, including assisting the IT Engineering team with updates or changes. Proficiency in employing network management tools, such as Cisco Meraki , for effective network administration
• Strong Zoom user and room support experience, including strong knowledge of AV conferencing standards, equipment configuration, and user presentation controls
• Proficiency in troubleshooting and problem-solving
• Proven ability to lead and mentor junior team members
• Strong analytical and problem-solving skills with the ability to handle complex technical challenges
• Excellent communication and interpersonal skills to collaborate effectively across departments
• Proven ability to manage and deliver IT projects on time and within budget
• Ability to contribute to strategic IT planning and decision-making

Responsibilities

• Provide expert-level resolution and consultation for multifaceted IT problems and escalated cases
• Spearheaded incident response and problem resolution initiatives, employing advanced diagnostic techniques and analytical tools to identify and rectify complex technical issues promptly
• Lead the design and implementation of SaaS applications into our IDP (Okta)
• Ensure optimal performance, security, and compliance of SaaS applications, endpoints, and infrastructure (Google Workspace, Zoom, Slack, JAMF, Intune, etc)
• Assume a leadership role in mentoring and coaching junior admin and support engineers
• Develop and implement automation processes to streamline IT operations
• Conduct root cause analysis and troubleshoot complex technical issues
• Stay up-to-date on emerging technologies and industry best practices
• Participate in an on-call rotation to provide essential after-hours technical support

Benefits

• We provide our employees with three long weekends throughout the year, giving them the opportunity to rejuvenate, spend quality time with loved ones, and invest in their own well-being
• In addition, we created a special parental leave policy which allows both primary caregiver and secondary caregiver to spend substantial time with their newborn
• We’re also proud to offer extra vacation days for the following important life events: marriage, birth of a grandchild, special milestones related to your children, loss of pregnancy and bereavement
• We offer psychological support services and support services
• While we have physical offices in the United States, Brazil, and Tel Aviv, we embrace a flexible working culture . The majority of our employees work remotely , regardless of their location around the globe
• As a global company, we strive for excellence in everything we do. To support our employees in communicating effectively across borders, we provide English lessons as part of our commitment to their success
• To support this, we allocate a yearly budget to every employee, enabling them to invest in their own growth and learning according to their specific needs and aspirations