Senior IT Systems Engineer

Summary

Join GFiber's IT Ops team as a Senior IT Systems Engineer and play a pivotal role in ensuring smooth operations and comprehensive support for the broader Operations team. You will drive efficiency by automating processes and leveraging your technical expertise to implement business-impacting IT solutions. This role requires fostering strong relationships with operations, diagnosing and troubleshooting issues, resolving complex challenges, and proactively identifying opportunities for IT solutions. The ideal candidate will have a Bachelor's degree in a related field or equivalent experience, along with 5+ years of experience in systems engineering and administration, and experience with Apple OS and Google Workspace. A competitive salary and benefits package are offered.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field; or equivalent practical experience
• 5 years of experience as a Systems Engineer or Administrator in a Corporate IT environment
• 5 years of experience with Apple OS and Google Workspace
• Experience in field service technical support role responsible for troubleshooting fleet management, and/or dispatching applications

Responsibilities

• Foster strong relationships with operations to deeply understand their business processes and IT needs
• Diagnose and troubleshoot network and software issues promptly, ensuring minimal disruption to operations
• Resolve complex hardware, software, and networking challenges efficiently to maintain high availability
• Proactively identify opportunities for IT solutions that streamline operations processes and enhance productivity
• Collaborate with the operations team to implement scalable IT systems and infrastructure solutions

Preferred Qualifications

• Experience setting the standards and managing Field Technician’s IT equipment
• Experience configuring and managing Dispatch and Fleet Management Systems
• Experience in managing projects in an Agile environment (e.g., Scrum)
• Experience with mobile device management solutions (e.g., Jamf)
• Experience in supporting a telecom operations department
• Experience with any scripting language (i.e. Python)
• Ability to use written and verbal communication to explain fixes and ideas to technical and non-technical audiences

Benefits

The US base salary range for this full-time position is between $136,000 - $198,000 + bonus + cash award + benefits