Senior Knowledge Management Specialist

Summary

Join Samsara as a Knowledge Management Specialist and contribute to the creation of user-friendly documentation and learning materials for the Finance Operations organization. You will collaborate with subject matter experts, leverage cutting-edge KM technologies, and ensure that knowledge resources are easily accessible and continuously optimized. This remote position, open to candidates in Canada, offers the opportunity to impact global industries by improving operational efficiency and safety. You will work on a range of technologies, collaborate with cross-functional teams, and contribute to a company with a strong focus on customer success and continuous growth. Relocation assistance is not provided. The role requires strong communication and collaboration skills, experience in knowledge management, and a bachelor's degree.

Requirements

• 3+ years of experience in Knowledge Management or Enablement, with a strong focus on creating and maintaining documentation for both customers and internal teams. This includes developing, organizing, and updating knowledge articles
• Experience translating technical requirements into operational materials
• Experience managing complex content projects and cross-functional partnerships, including measurable improvements to customer self-service
• Experienced in working with knowledge management and ticketing systems
• Strong interpersonal skills to collaborate with cross-functional teams and to communicate effectively with stakeholders at all levels
• Adapt at managing multiple priorities and embracing change with ease
• Bachelor's degree in a related field

Responsibilities

• Collaborate closely with Product Managers, Support Engineers, and other stakeholders to gather and translate technical information into operational employee facing content
• Work closely with Accounting, Billing, and Invoicing teams to collect and convert complex financial information into documentation that is clear, actionable, and easy to find
• Assist in managing the Financial Operations knowledge management roadmap and contribute to the completion of projects within the roadmap
• Collaborate with accounting teams to implement and maintain KM processes and standards
• Support various financial operations projects and initiatives, ensuring their successful execution
• Assist in monitoring and reporting on KPIs to evaluate KM effectiveness, sharing insights with the organization
• Participate in identifying and implementing improvements in KM processes and technology
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Preferred Qualifications

• Knowledge of Accounting practices
• Experience working for a fast paced software company
• Familiarity with generative AI tools and automation platforms to accelerate content creation, refinement, and translation workflows
• KCS Certified
• Proficient in Zendesk, JIRA, Confluence, Tableau, or similar tools
• Experienced in managing knowledge-related projects

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more