Senior Literacy Coach and Curriculum Partner

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ThinkCERCA

๐Ÿ“Remote - Worldwide

Summary

Join ThinkCERCA as a Literacy Coach and Curriculum Partner in Florida! This on-site, field-based/work-from-home position requires a seasoned school or district leader passionate about literacy. You will manage local teams, drive platform adoption, collaborate with district teams, and act as a customer advocate. Responsibilities include providing professional development, ensuring optimal user experience, managing key metrics, and developing relationships with district and school leaders. The ideal candidate possesses extensive experience in 6-12 ELA teaching, curriculum development, and school/district leadership, along with strong communication and problem-solving skills. This full-time role offers a competitive salary and equity opportunities.

Requirements

  • School or district-level leadership experience
  • 3-12th grade literacy knowledge
  • 5+ years of experience in teaching 6-12 ELA (preferably a diverse range of students, including multi-lingual/English language learners.)
  • Curriculum Development experience
  • District-level or school-level leadership experience
  • Excellent communication and presentation skills
  • Highly organized, self-directed, and process-oriented with excellent analytical and pragmatic problem-solving abilities
  • Strong interpersonal skills - the ability to interact effectively at all organizational levels, facilitate discussions, understand partner needs, devise strategies, provide recommendations
  • Ability to diagnose customer needs and challenges, and to translate those needs into actionable solutions
  • Demonstrated service-delivery experience with educational SaaS solutions

Responsibilities

  • Manage local teams in Florida
  • Manage the onboarding process for school leaders and educators and drive successful adoption of the ThinkCERCA platform
  • Collaborate with the district teams and our learning science team to develop custom best practice materials for Florida educators
  • Act as the customer advocate ensuring area educators' product and content requirements are communicated to the ThinkCERCA product, content, learning science, data science, and engineering teams
  • Ensure customer engagement through proactive professional learning opportunities, classroom visits, outreach, and training
  • Provide high levels of support (in-person visits, online chat, application support, meetings, etc) to ensure optimal user experience
  • Drive and manage key metrics related to implementation, partner satisfaction, partner engagement, and expansion opportunities
  • Support organization of online and in-person events to drive user engagement and fidelity to the school and district adoptions
  • Develop and maintain long-term relationships with district leaders, school leaders, and classroom-based educators
  • Support projects focused on identifying opportunities for growth and innovating to provide the right tools and processes for the customer success organization
  • Support fellow team members in their development and work together to provide the highest level of excellence in customer experience

Preferred Qualifications

5+ years experience preferred in K-12/EdTech in Client Services and/or Customer Success and/or school district instructional or administration roles

Benefits

This is a full-time position with a salary depending on experience and equity opportunities

This job is filled or no longer available

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