Senior Literacy Coach and Curriculum Partner

Summary

Join ThinkCERCA as a Literacy Coach and Curriculum Partner in Florida! This on-site, field-based/work-from-home position requires a seasoned school or district leader passionate about literacy. You will manage local teams, drive platform adoption, collaborate with district teams, and act as a customer advocate. Responsibilities include providing professional development, ensuring optimal user experience, managing key metrics, and developing relationships with district and school leaders. The ideal candidate possesses extensive experience in 6-12 ELA teaching, curriculum development, and school/district leadership, along with strong communication and problem-solving skills. This full-time role offers a competitive salary and equity opportunities.

Requirements

• School or district-level leadership experience
• 3-12th grade literacy knowledge
• 5+ years of experience in teaching 6-12 ELA (preferably a diverse range of students, including multi-lingual/English language learners.)
• Curriculum Development experience
• District-level or school-level leadership experience
• Excellent communication and presentation skills
• Highly organized, self-directed, and process-oriented with excellent analytical and pragmatic problem-solving abilities
• Strong interpersonal skills - the ability to interact effectively at all organizational levels, facilitate discussions, understand partner needs, devise strategies, provide recommendations
• Ability to diagnose customer needs and challenges, and to translate those needs into actionable solutions
• Demonstrated service-delivery experience with educational SaaS solutions

Responsibilities

• Manage local teams in Florida
• Manage the onboarding process for school leaders and educators and drive successful adoption of the ThinkCERCA platform
• Collaborate with the district teams and our learning science team to develop custom best practice materials for Florida educators
• Act as the customer advocate ensuring area educators' product and content requirements are communicated to the ThinkCERCA product, content, learning science, data science, and engineering teams
• Ensure customer engagement through proactive professional learning opportunities, classroom visits, outreach, and training
• Provide high levels of support (in-person visits, online chat, application support, meetings, etc) to ensure optimal user experience
• Drive and manage key metrics related to implementation, partner satisfaction, partner engagement, and expansion opportunities
• Support organization of online and in-person events to drive user engagement and fidelity to the school and district adoptions
• Develop and maintain long-term relationships with district leaders, school leaders, and classroom-based educators
• Support projects focused on identifying opportunities for growth and innovating to provide the right tools and processes for the customer success organization
• Support fellow team members in their development and work together to provide the highest level of excellence in customer experience

Preferred Qualifications

5+ years experience preferred in K-12/EdTech in Client Services and/or Customer Success and/or school district instructional or administration roles

Benefits

This is a full-time position with a salary depending on experience and equity opportunities