Remote Senior LiveOps Specialist

Summary

Join Mountaintop, a new game studio creating multiplayer games for players who crave a challenge. We're seeking a talented Senior LiveOps Specialist to manage live operations for Spectre Divide.

Requirements

• A love for playing and making amazing games
• 4+ years of experience working on live software or services in a production, operations, or game development role
• Experience monitoring live games and reacting to live player-impacting incidents
• Understanding of alerting and monitoring systems (e.g. Grafana, OpenSearch, Prometheus, etc…)
• Comfortable creating knowledge base documentation for a wide variety of audiences
• Knowledge of creating, tracking, and maintaining incidents impacting our players in a live environment
• Ability to deploy game builds, and platform updates, and make configuration changes using standard industry tools (e.g. Jenkins, GitHub, etc..)
• Excellent verbal and written communication skills
• Self-motivated with great time management and prioritization skills

Responsibilities

• Monitoring the health of the game's live services, ensuring servers are up, and the game is running smoothly
• Addressing any emergent issues that might affect gameplay or player experience
• Being available in an on-call rotation with others to react to live issues as they occur
• Coordinating with Customer Support and QA to act as a conduit between the player community and the development team, ensuring player feedback is heard, prioritized, and acted upon where necessary
• Helping identify improvements to existing alerting and monitoring systems, and helping teams with paging schedules as needed (OpsGenie)
• Building upon existing processes and procedures for reacting to disruptive live service events with clear steps for escalation, ownership, resolution, and communication
• Leading response efforts during outages or other critical issues, coordinating with technical teams to resolve issues and communicating transparently with players
• Assisting with deploying game, server, and platform builds to players and employees when others are not available

Benefits

• Medical, Dental, Vision, and Life insurance (100% of employee premiums paid, 90% of dependent premiums paid)
• 401k plan
• Flexible Spending Account (FSA)
• Unlimited PTO
• Remote-work Friendly