Ascent Funding is hiring a
Senior Loan Servicing Manager

Summary

Join Ascent Funding, LLC as a Senior Loan Servicing Manager to play a critical role in managing our servicing programs and third-party loan servicing partners. You will define and own the critical success factors and performance management protocols to measure and analyze our loan portfolio performance.

Requirements

• Bachelor's degree in Business, Finance, Economics, or closely related fields
• 4+ years in consumer lending, subprime consumer loans, student lending, or consumer-facing financial services
• Experience with loan servicing organizations and process supporting the servicing of consumer or education finance loans
• Experience in call centers or managing outbound/inbound teams
• Ability to work in a fast-paced environment and in a role that requires influencing across different levels in the organization (internal and vendors) and cross-functional teams (legal, finance, risk management etc.) and successfully managing competing priorities
• Excellent at problem-solving and building processes to scale
• Exceptional communication skills and savvy interpersonal skills with an established ability to take initiative and build productive relationships between internal stakeholders and vendors

Responsibilities

• Coordinate with senior leadership to develop strategies to optimize loan portfolio performance through multi-channel communications
• Oversee relationship with vendors ensuring coordinating program updates, best in class service and the establishment of service levels to drive portfolio performance
• Work closely with company leadership to ensure vendor contracts are structured with the appropriate risk provisions and mechanisms to ensure the suppliers' performance is meeting the company's business objectives within the agreed schedules
• Ensure that the cross-functional requirements of key stakeholders are properly captured and implemented across appropriate vendors
• Manage a team of three to five call center representatives developing inbound/outbound call segments and strategies and providing oversight and quality assurance to ensure compliance and operational KPIs are met
• Establish and maintain a strong working relationship with the key servicing vendors to ensure internal policies, objectives, and product requirements are correctly implemented
• Establish project management framework to ensure new products and product features are set up and deployed in a timely manner
• Proactively identify and translate operational challenges into business requirements that can be implemented either internally or with appropriate vendor
• Collaborate with the legal/compliance and operations teams to coordinate the mitigation of any regulatory or escalated consumer-initiated, servicing-related complaints, issues, or findings

Benefits

• Competitive pay with bonus
• Comprehensive benefits package that includes, but not limited to
• Compensation includes base salary of $75,000 - $115,000 commensurate with experience, plus bonus and options
• Company Stock Options
• 401(k) + Company Match
• Medical, dental, and vision coverage
• Annual HSA contribution of $1,600
• Life insurance, disability, and critical illness
• 14 Paid Holidays!
• Eleven (11) + Two (2) Community Days + Your Birthday!
• Snacks and drinks in the office
• Tuition reimbursement program
• Generous paid leave policies
• $2,000 Vacation Incentive Plan after 3 years + $1,000 Sabbatical Day
• Wellness, Work from Home funds, and more!