Senior Machine Learning Engineer

Summary

Join ServiceNow's PLATO organization as a key member of a customer-focused team building an AI/ML platform. You will develop high-performance components using Python and Golang, collaborate with cross-functional teams, and ensure the reliability and performance of AI models. This role requires leveraging AI integration into work processes and proficiency in prompt engineering and LLM-based features. The ideal candidate will have at least 5 years of software development experience and a strong grasp of software engineering principles. ServiceNow offers a competitive salary, equity, benefits, and a flexible work environment.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Proficient in prompt engineering and developing LLM based features
• Experience in using AI productivity tools such as Cursor, Windsurf, etc
• Minimum 5 years of experience working in Software Development role
• Proficiency in Python and Golang, with a strong grasp of software engineering principles
• Hands-on experience with prompt engineering: ability to craft, test, and optimize prompts for task accuracy and efficiency
• Demonstrated ability to thrive in fast-paced, dynamic environments
• Knowledge of unit testing, profiling, and code tuning

Responsibilities

• Utilize your expertise in Python and Golang to develop high-performance components of the AI Platform
• Collaborate with cross-functional teams to integrate AI capabilities seamlessly into workflows and user experiences
• Ensure reliability and performance of AI models by applying best practices in software engineering and AI inferencing
• Stay ahead of the curve by quickly learning emerging technologies and applying them to enhance the AI Platform

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs