Senior Machine Learning Engineer

Summary

Join ServiceNow's Unified Technology Group (UTG) and build AI/ML solutions that transform the user experience and workflow efficiency of enterprise services. You will collaborate with a team of developers, product managers, and quality engineers to produce high-quality software. The role involves working with product owners to understand requirements and owning your code from design to delivery. You will also collaborate with Machine Learning researchers and data scientists to validate and productize GenAI applications. This position requires experience in integrating AI into work processes and using AI-powered tools. The ideal candidate is comfortable working with data pipelines, backend services, and UI features.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Work with both Machine Learning frameworks and full-stack frameworks (e.g., Java, React, Node.js, ServiceNow UI Framework)
• Work with APIs from cloud AI services (ServiceNow AI Platform)
• Write high-performance and maintainable applications with AI services
• Focus on usability, user experience, and rapid prototyping
• Experience in AI system evaluation and benchmarking using accuracy metrics, golden datasets, and other standardized performance indicators

Responsibilities

• Build the best cloud-based AI/ML solutions to power intelligent enterprise services
• Collaborate daily with a team of like-minded developers, product managers and quality engineers to produce quality software
• Work with product owners to understand detailed requirements and own your code from design, implementation, testing and delivery of high-quality solutions to our users
• Collaborate with Machine Learning researchers or data scientists to validate and productize GenAI applications

Preferred Qualifications

It is ideal for someone comfortable moving between data pipelines, backend services, and building features that ship in UI. You'll collaborate with data and product teams to take Machine Learning from concept to production