Senior Machine Learning Engineer

Summary

Join ServiceNow's Digital Technology team and help redefine what it means to be in IT. We are a global leader in AI-enhanced technology, focused on transformation, experience, and AI-driven automation. In this role, you will analyze data, train and deploy complex ML/AI/GenAI models, build AI-enabled applications on the ServiceNow platform, and help evolve our MLOps processes. You will also design and build end-to-end proofs of concept and prototypes. We value humility, continuous learning, high-quality work, and a positive work environment. This position offers a base pay of $158,500 - $269,500, plus equity, variable compensation, and benefits including health plans, a 401(k) plan, ESPP, and flexible time away.

Requirements

• Typically requires a minimum of 5+ years of related experience
• Strong analytical skills with a focus on data-driven decision making
• Proficiency in Python and familiarity with its ecosystem of data science and machine learning libraries
• Demonstrated experience delivering scalable machine learning, deep learning, or generative AI solutions
• Solid understanding of MLOps practices, ideally with hands-on experience using Azure ML services
• Experience working with modern data platforms such as Snowflake
• Ability to quickly learn and apply new technologies, including the ServiceNow platform
• Strong grasp of software design and integration patterns, data modeling principles, and industry best practices
• A proven track record of successfully delivering complex, cross-functional projects
• Excellent debugging, testing, and problem-solving capabilities

Responsibilities

• Analyze data to gather insights
• Train/test/deploy/maintain complex ML/AI/GenAI models at scale
• Build ML/AI enabled application on the ServiceNow platform
• Integrate ML/AI capabilities into the ServiceNow platform
• Help evolve the MLOps process our team follows
• Design and build end to end proof of concept and prototype of products and solutions

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs