Dynatrace is hiring a
Senior Manager Business Systems Analysis

Summary

Join our team as a GTM BSA Team Lead to oversee business requirements gathering, lead refinement and sprint planning, and engage with business stakeholders. Help the team succeed in new working models, create dashboards for tracking work and progress, and manage requirement status throughout the project lifecycle.

Requirements

• 5+ years managing and growing a team
• 8+ years in a global technology company working in a corporate IT setting
• 3+ years of Post-Sales experience (Customer Support, Customer Success, Services, Renewals)
• Bachelors Degree

Responsibilities

• Oversee a GTM BSA team responsible for gathering business requirements, leading refinement and sprint planning, and engaging with business stakeholders
• Help encourage, support, and empower the GTM BSA team to succeed in our new working model(s)
• Be aware of all active work within the team, including status, roadblocks, and timelines
• Create and maintain dashboards to more easily track work and progress
• Create materials and artifacts for new processes, decisions, and changes to ensure alignment and awareness across all functions. Encourage relentless documentation
• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary, communicate changes to project team and stakeholders
• Help team members grow and evolve in their roles, supporting them through challenges and roadblocks, coaching them how to navigate through growth opportunities
• Continuously enable and partner with cross functional leaders on Business Systems engagement framework to ultimately protect and foster an effective, efficient scrum team dynamic
• Promote a culture of proactiveness over reactiveness, and progress over perfection
• Default to team-first mentality and recognize how critical a positive, engaged, united team is

Preferred Qualifications

• Proficiency with business systems analysis, requirements gathering
• Strong knowledge of Agile methodology
• Demonstrated ability to drive change management
• Experience with Salesforce, JIRA, Confluence
• High level of organization and attention to detail emphasizing process, completeness and accuracy
• Successfully implemented new technologies and/or replaced existing technologies
• Ability to unite a team around a common set of goals and a new working framework
• Exceptional communication skills, including the ability to tailor communications to the audience with the required cadence to ensure alignment

Benefits

• Health insurance
• Dental insurance
• Life insurance
• STD insurance
• LTD insurance
• 401K Plan
• PTO (Paid Time Off)