Senior Manager, Crown Jewel Operations

Summary

Join AbbVie as a Manager, Crown Jewel Operations, and safeguard the company's most vital digital data assets. You will be responsible for the overall operations, governance, and optimization of Crown Jewel Office processes, ensuring data confidentiality and compliance. This role requires collaboration with various teams, including ISRM, business, and IT System Owners. You will lead assurance activities, provide regular reporting to senior leadership, and support the Data Protection Governance Committee. The position offers a virtual work option anywhere in the U.S. and a comprehensive benefits package.

Requirements

• Bachelor's Degree with 8 years experience; Master's Degree with 7 years experience; PhD with 3 years experience OR relevant experience in lieu of degree in Information Technology and/or Information Security
• Experience managing managed service provider outcomes, including SLA and contractual obligations, working through gaps, and ensuring optimization of delivery of service
• 5+ yrs. of experience in utilizing ITIL Framework, including: Incident Management, Change Management, Problem Management and Change Management
• Proven experience identifying strategies for risk mitigation in order to reduce or eliminate issues
• Ability to prioritize and multi-task
• Highly organized and detail oriented
• Strong problem resolution skills in large matrixed complex environments
• Experience working with senior leaders. Strong communication and influencing skills
• Demonstrated ability to coordinate cross-functional teams towards task completion
• Experience with Service Operations in a global, multi-sourced environment

Responsibilities

• Responsible for overall operations, governance and optimization of Crown Jewel Office processes
• Execute Crown Jewel operational processes with a focus on automation
• Establish and maintain collaborative working relationships with functional counterparts in ISRM, the business and IT System Owners in the enterprise organization to ensure the protection of Crown Jewel data
• Lead assurance activities, to test and ensure controls protecting Crown Jewel data are in effect
• Provide regular reporting to Sr. Leadership and the Crown Jewel Office on the health and status of Crown Jewel Assets
• Support the Data Protection Governance Committee by tracking action items, helping with content development, facilitating meetings and notetaking. Includes engagement with senior leaders from across the organization
• Responsible for providing operational and reporting requirements to development teams for internal tools and dashboards
• Monitor execution of Crown Jewel processes conducted by Information Security and Crown Jewel Office and identify and implement improvements
• Maintain accurate information around Crown Jewel data assets, suppliers and applications, and ensure engagement of business and IT owners throughout the lifecycle
• Ensure compliance with the AbbVie processes and ensure standard practices and processes across all Crown Jewel applications, suppliers and data assets
• Support the overall mission of the Crown Jewels Office, “safeguard AbbVie’s most vital digital data assets through stringent security measures and cutting-edge technology, ensuring data confidentiality to support our mission of making possibilities real.”

Preferred Qualifications

CISSP

Benefits

• Paid time off (vacation, holidays, sick)
• Medical/dental/vision insurance
• 401(k)
• Short-term incentive programs
• Long-term incentive programs