Senior Manager - Crown Jewels Operations

Summary

Join AbbVie as a Manager, Crown Jewel Operations, and be responsible for maintaining a positive customer experience, driving value strategically, and protecting AbbVie's most confidential data assets. You will provide governance and oversight for Crown Jewel Office and Cybersecurity activities, maximizing investment in data security. This role supports the Data Protection Governance Committee, guides the development of performance reports, and ensures compliance with AbbVie processes. The position can be virtual anywhere in the U.S. You will collaborate with various teams to protect Crown Jewel data and improve operational processes. The role involves regular reporting to senior leadership and ensuring the ongoing health and status of Crown Jewel Assets.

Requirements

• Bachelor's Degree with 8 years experience; Master's Degree with 7 years experience; PhD with 3 years experience OR relevant experience in lieu of degree in Information Technology and/or Information Security
• Experience managing managed service provider outcomes, including SLA and contractual obligations, working through gaps, and ensuring optimization of delivery of service
• 5+ yrs. of experience in utilizing ITIL Framework, including: Incident Management, Change Management, Problem Management and Change Management
• Proven experience identifying strategies for risk mitigation in order to reduce or eliminate issues
• Ability to prioritize and multi-task
• Highly organized and detail oriented
• Strong problem resolution skills in large matrixed complex environments
• Experience working with senior leaders. Strong communication and influencing skills
• Demonstrated ability to coordinate cross-functional teams towards task completion
• Experience with Service Operations in a global, multi-sourced environment

Responsibilities

• Responsible for overall operations, governance and optimization of Crown Jewel Office processes
• Execute Crown Jewel operational processes with a focus on automation
• Establish and maintain collaborative working relationships with functional counterparts in ISRM, the business and IT System Owners in the enterprise organization to ensure the protection of Crown Jewel data
• Lead assurance activities, to test and ensure controls protecting Crown Jewel data are in effect
• Provide regular reporting to Sr. Leadership and the Crown Jewel Office on the health and status of Crown Jewel Assets
• Support the Data Protection Governance Committee by tracking action items, helping with content development, facilitating meetings and notetaking. Includes engagement with senior leaders from across the organization
• Responsible for providing operational and reporting requirements to development teams for internal tools and dashboards
• Monitor execution of Crown Jewel processes conducted by Information Security and Crown Jewel Office and identify and implement improvements
• Maintain accurate information around Crown Jewel data assets, suppliers and applications, and ensure engagement of business and IT owners throughout the lifecycle
• Ensure compliance with the AbbVie processes and ensure standard practices and processes across all Crown Jewel applications, suppliers and data assets
• Support the overall mission of the Crown Jewels Office, “safeguard AbbVie’s most vital digital data assets through stringent security measures and cutting-edge technology, ensuring data confidentiality to support our mission of making possibilities real

Preferred Qualifications

CISSP preferred

Benefits

• Paid time off (vacation, holidays, sick)
• Medical/dental/vision insurance
• 401(k)
• Short-term incentive programs
• Long-term incentive programs