Senior Manager, LOA Program

Summary

Join Spring Health as a Senior Manager to lead the development and growth of our Leave of Absence Product. Reporting to the VP of Care Operations, you will be a key leader in cross-functional program management, overseeing both operational aspects and sales growth. Responsibilities include program management, performance monitoring, cross-functional collaboration, and strategic planning. The ideal candidate possesses extensive experience in operations and program management, with a proven track record of leading initiatives from inception to scale in a fast-paced environment. A competitive total rewards package, including stock options and comprehensive benefits, is offered. Spring Health is committed to building a diverse and inclusive workplace.

Requirements

• Bachelor’s degree or equivalent experience
• 5+ years of experience working in operations and/or program management
• Significant experience of working cross-functionally in a matrix environment, with specific experience of collaborating with Sales, Product, Engineering and Operations teams to drive forward the build and delivery of new service areas
• Proven track record in translating business needs into scalable and impactful programs and solutions
• Strategic thinker with ability to plan and execute with attention to detail; proven track record of leading initiatives - from inception to scale
• Self starter who thrives when given autonomy; solution-focused mindset in constantly changing and ambiguous hyper-growth environments
• Experience with organizing and synthesizing data to tell a compelling story
• Expert relationship builder with the ability to build a rapport and trust with project stakeholders and senior leadership to achieve results and get projects across the finish line in a remote environment
• Highly organized and can successfully manage multiple projects and multiple work streams across different functions, in a fast paced environment
• Obsession with achieving your goals and relentless in pursuing them

Responsibilities

• Drive programmatic success that maximizes program revenue while streamlining operations and improving quality
• Drive and own ongoing program management, including project planning, resource allocation, timeline management and cross-functional stakeholder engagement to ensure on-time and on-budget delivery of launches and ongoing cross-functional initiatives with outcomes that build a best-in-class product
• Own the strategic planning and overall success of key programs, alongside stellar day to day execution and delivery with cross-functional partners
• Drive the tracking and reporting of KPIs to measure the effectiveness and efficiency of the program and associated priorities
• Build actionable insights to shape program strategy and delivery
• Build strong relationships across other departments, including Clinical Sales; Product and Engineering; Provider Operations; Sales and Customer Success; Marketing and Legal, amongst others, to ensure seamless program execution and smooth integration of processes
• Collaborate with internal stakeholders to identify opportunities for process improvement and optimization
• Comfortable presenting to and developing a plan in partnership with Spring Senior Leadership

Preferred Qualifications

Experience in healthcare and leave of absence programs

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available
• Employer sponsored 401(k) match of up to 2%
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
• We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes