Senior Manager, Marketing Strategy and Operations

Summary

Join Transparent Partners, a customer experience consultancy, as an Account Manager. You will contribute to business growth by building and maintaining client relationships, gathering client input, identifying opportunities, and aligning the organization to deliver results. This role requires understanding category dynamics, client challenges, and market capabilities. You will manage client communications, cross-functional resources, and project delivery. The ideal candidate possesses strong communication, interpersonal, and project management skills, along with experience in agency, MarTech/AdTech, or brand management. Transparent Partners offers a competitive salary, bonus opportunities, comprehensive health benefits, and a flexible work environment.

Requirements

• Possess a 4-year college degree in a related field; MBA a plus
• Have 5+ years of Agency, MarTech/AdTech or Brand experience
• Have recent experience supporting, managing and/or implementing strategies around data or technology solutions
• Be able to quickly identify and understand broader business issues, as well as the immediate urgencies that shape the direction of marketing initiatives
• Be able to clearly articulate our approach in presentations with senior leaders
• Be capable of simplifying complex concepts for broader group understanding
• Identify, organize and maintain core body of knowledge and translate across the organization
• Be able to take initiative and collaborate with internal team as well as external partners (brands, agencies, and platforms)
• Have a proven history of successfully managing projects across various cross-functional teams and meeting timelines
• Possess strong interpersonal and relationship development capabilities
• Have excellent communication skills, both written and verbal
• Be able to effectively prioritize and manage several tasks at once
• Be capable of maintaining a professional demeanor throughout engagements, representing our company values during challenging interactions and be fair when making decisions
• Demonstrate flexibility, eagerness to learn and genuine desire to contribute
• Effectively support overall account goals and offer constructive feedback to advance product quality
• Be a self-starter with a willingness to learn on the fly
• Have an ability to assimilate requirements from a variety of sources and drive agreement and compromise between teams

Responsibilities

• Be the primary point of contact for both internal and external stakeholders, developing relationships with targeted stakeholders inside client, agency and platform organizations
• Develop a deep level of trust across key accounts, customer stakeholders and executive sponsors
• Set the strategy and structure for multiple work streams
• Help to manage internal/external expectations, mitigating risk and escalating concerns where appropriate
• Seek and understand client expectations; ensuring quality, setting the structure, vision and narrative for all client outputs to meet those needs
• Collaborate with Project Manager in development of project plan to ensure client goals are being met
• Partner with PM and Associate to incrementally evaluate timelines and resourcing requirements to determine proactive, strategic shifts to meet goals of delivery, quality and growth
• Partner with cross-teams to synthesize discovery findings into client deliverables and work with technology, data and leadership team to present recommendations to clients
• Work with the Account Lead to craft the “story” around key deliverables ensuring the relevance and impact of findings is understood and actionable
• Ensure materials are reviewed and internal alignment gained to ensure successful client delivery
• Work with Accounts senior leadership to identify and create new opportunities that will drive ROI for our clients
• Support business development efforts in establishing new client partnerships
• Contribute to Transparent’s branding and awareness efforts through content creation, social marketing and event participation
• Maintain continued focus on educational and network development opportunities

Preferred Qualifications

• Understand and be able to articulate the strategic value and performance implications of a properly orchestrated marketing technology and data infrastructure
• Be relentlessly committed to delivering the client’s vision
• Champion deep relationships to meet expectations of internal and external stakeholders

Benefits

• Competitive salary + bonus opportunities
• Health, dental, and vision coverage
• 401k with match
• Fully-remote or hybrid work environment