Senior Manager, Product Operations-Pharmacy Interventions

Summary

Join Thyme Care and help revolutionize cancer care by designing, implementing, and optimizing internal and external workflows and tools. You will partner with various teams to facilitate rapid experimentation and iteration of oncology practice-driven interventions. This role involves proposing enhancements to existing tools and leading projects with engineering and data science teams. You will also collaborate with the oncology practice relationship management team to improve sales, scaling, and tracking of pharmacy interventions. The position requires experience in designing workflows for efficient and effective care, particularly in pharmacy-related workflows. A competitive salary is offered, along with equity, benefits, and other opportunities.

Requirements

• Experience: You’ve taken on responsibilities like this before and know how to build out best practices to support and scale complex healthcare operations
• You have substantial experience designing workflows that support more efficient and effective care
• Creative problem solving
• Effective listener and communicator: You are comfortable navigating difficult conversations with external clients and enjoy teaching / training people to leverage new processes and tools
• Stakeholder management
• You have experience developing strong relationships with internal partners from a range of backgrounds and disciplines
• You can explore challenges, gather requirements, and brainstorm solutions with non-technical collaborators
• You are skilled at helping stakeholders understand and align on prioritization and tradeoff decisions
• You consistently keep many stakeholders apprised of decisions, changes, and progress towards goals
• Organization and prioritization
• You’re skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation
• You have excellent project management skills and can lead and manage multiple projects simultaneously
• Comfort with ambiguity
• You have experience working on highly ambiguous problems within a fast-paced environment
• You can make educated guesses to quickly address problems, iterate on those solutions via a rigorous investigative process, and develop a long-term strategic perspective on how to address similar problems efficiently and sustainably at scale
• You’re constantly learning so that every step informs the next one

Responsibilities

• Serve as a subject matter expert for our pharmacy interventions, their workflows and how we measure success
• This also includes client-facing presentations
• Some travel will be expected, roughly 1-2 client trips per quarter
• Partner with our Network Operations team to continue to iterate and evolve our processes, with the goal of making our drug interventions easier both for practices and for internal teams to implement and drive adherence
• Collaborate with Product Managers to prioritize data products that identify opportunities and measure results
• Partner with Clinical, Data Science, Network Operations and other Product teams to identify, test, and deploy new interventions that drive value for Thyme Care
• Own the development and iteration of our incentive models that drive practice participation
• Partner with Finance, Network Operations, and Marketing to bring these to life
• Own reporting that feeds into leadership KPI tracking as well as financial accruals for incentive payments and savings estimates

Preferred Qualifications

• Bonus points if you’ve specifically worked on pharmacy-related workflows
• Bonus points if this includes physicians and/or other patient facing team members
• Oncology PharmD

Benefits

• Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care
• The base salary for this role is $175,000 to $190,000