Senior Manager, Solution Consulting

Summary

Join ServiceNow's Solution Consulting team as a leader for the Energy & Utilities sector. This strategic role involves managing a team of presales consultants, driving results through process improvement, and ensuring high-quality customer interactions. Responsibilities include developing team members, managing resources, creating training curriculums, and evaluating team performance. The ideal candidate possesses strong pre-sales experience, industry knowledge, and leadership skills. ServiceNow offers a competitive salary, equity, benefits, and a flexible work environment.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Strong pre-sales experience as an individual contributor and leader
• Ability to coach and develop early-in-career as well as senior individual contributors
• Able to lead people, process and systems development
• Gain and build relationship and trust quickly inside and outside of the SC organization
• Leader who is tactically oriented with long term alignment and understanding of outcomes, ability to flex and shift as needed
• Strong understanding of ServiceNow sales and engagement process and business value
• Ability to clearly articulate the power and value of the ServiceNow platform
• Experience working in a fast-growing IT environment including software, cloud, or customer experience of the same
• Deep and demonstrable success in a presales role
• Experience managing presales teams as 1st line management
• Understanding of standard approaches to coaching, mentoring and management of individual contributors
• Ability to motivate and inspire a growing team of Presales Solutions Consultants
• Experience in Value Based Selling or Solution Selling
• A thorough understanding of the SaaS Market space, the provision of PaaS based solutions and a broad understanding of Service Management practices

Responsibilities

• Ensure SCs demonstrate relevance to customers, fully discover customers’ business and technical problems, deliver the highest quality presentations and demonstrations, execute proofs of concept successfully and only when needed, comprehend and document the business value to be delivered, and ensure customer commitment to the ServiceNow solution
• Develop team members according to the demands of the business and according to their individual professional goals
• Develop and maintain a recruiting pipeline of potential SC candidates to meet future business demands
• Work with regional sales managers to prioritize regional Solution Consulting efforts
• Assign resources to sales opportunities, and consistently evaluate progress against goals
• Assign resources as required to marketing and other efforts to support demand generation
• Develop and deploy team training curriculums to meet the changing demands of the sales organization
• Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
• Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
• Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting etc

Preferred Qualifications

• Experience with the Energy & Utilities industry preferred, with experience selling and gaining access to customers’ senior management
• Thought leadership in methods and techniques for story telling with software

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs
• Base pay of $149,250 to $246,300
• Equity (when applicable)
• Variable/incentive compensation