Senior Manager, Solution Consulting

Summary

Join ServiceNow as a leader of a presales team in Japan! In this role, you will ensure your team delivers high-quality presentations and demonstrations, successfully executes proofs of concept, and secures customer commitment to ServiceNow solutions. You will also develop team members, maintain a recruiting pipeline, and work with sales managers to prioritize efforts. Responsibilities include resource allocation, training curriculum development, performance evaluation, and managing day-to-day team activities. The ideal candidate possesses extensive presales experience, a deep understanding of the Japanese market, and proven team management skills. This is a fantastic opportunity to lead and grow a team within a fast-paced, innovative company.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Experience working in a fast-growing IT environment including software, cloud, or customer experience of the same
• 7 years’ experience in presales
• Experience managing presales teams as 1st line management
• Deep experience with the Japan market and experience selling and gaining access to Japanese customers’ senior management
• Understanding of standard approaches to coaching, mentoring and management of individual contributors
• Ability to motivate and inspire a growing team of Presales Solutions Consultants
• Experience in Value Based Selling or Solution Selling
• A thorough understanding of the SaaS Market space, the provision of PaaS based solutions and a broad understanding of Service Management practices

Responsibilities

• Ensure SCs demonstrate relevance to customers, fully discover customers’ business and technical problems, deliver the highest quality presentations and demonstrations, execute proofs of concept successfully and only when needed, comprehend and document the business value to be delivered, and ensure customer commitment to the ServiceNow solution
• Develop team members according to the demands of the business and according to their individual professional goals
• Develop and maintain a recruiting pipeline of potential SC candidates to meet future business demands
• Work with regional sales managers to prioritize regional Solution Consulting efforts
• Assign resources to sales opportunities, and consistently evaluate progress against goals
• Assign resources as required to marketing and other efforts to support demand generation
• Develop and deploy team training curriculums to meet the changing demands of the sales organization
• Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
• Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
• Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting etc

Benefits

Work Personas (flexible, remote, or required in office)