Senior Manager, Solution Consulting-SLED

Summary

Join ServiceNow's team as a leader, ensuring solution consultants (SCs) effectively engage with customers, showcasing the relevance of ServiceNow solutions. Develop and mentor your team, aligning their efforts with business demands and individual goals. Build and maintain a robust pipeline of potential SC candidates. Collaborate with sales managers to prioritize efforts, assign resources to opportunities, and track progress. Develop and implement training curriculums, regularly evaluate team performance, and manage daily team operations. This role requires a deep understanding of the SLED market and proven experience in presales management.

Requirements

• SLED landscape: Familiarity with the specific needs, challenges, and regulatory requirements of state, local, and education organizations
• Best practices: Knowledge of industry best practices in the SLED sector
• Experience working in a fast-growing IT environment including software, cloud, or customer experience of the same
• 7 years’ experience in presales
• Experience managing presales teams as 1st line management
• Deep experience with the US market and experience selling and gaining access to customers’ senior management
• Understanding of standard approaches to coaching, mentoring and management of individual contributors
• Ability to motivate and inspire a growing team of Presales Solutions Consultants
• Experience in Value Based Selling or Solution Selling
• A thorough understanding of the SaaS Market space, the provision of PaaS based solutions and a broad understanding of Service Management practices

Responsibilities

• Ensure SCs demonstrate relevance to customers, fully discover customers’ business and technical problems, deliver the highest quality presentations and demonstrations, execute proofs of concept successfully and only when needed, comprehend and document the business value to be delivered, and ensure customer commitment to the ServiceNow solution
• Develop team members according to the demands of the business and according to their individual professional goals
• Develop and maintain a recruiting pipeline of potential SC candidates to meet future business demands
• Work with regional sales managers to prioritize regional Solution Consulting efforts
• Assign resources to sales opportunities, and consistently evaluate progress against goals
• Assign resources as required to marketing and other efforts to support demand generation
• Develop and deploy team training curriculums to meet the changing demands of the sales organization
• Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
• Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
• Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting etc